Customer Experience Specialist — Designer Toy Boutique

POP MART Americas Inc.; Kansas; On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Competitive pay

Growth opportunities

Onboarding & training

Career development

Inclusive culture

Brand events

Designer toys brand

Job summary

POP MART Americas Inc. is seeking energetic Sales Associates to create memorable shopping experiences in our West County Center location. You will serve as a brand ambassador, share POP MART’s stories and collectibles, and provide personalized recommendations that inspire excitement and repeat visits.

You will also support store operations, merchandising, inventory management, and a welcoming environment. A passion for designer toys, art, anime, gaming, and pop culture is highly valued for

Qualifications

• High school diploma or equivalent preferred.
• 1+ year of customer-facing retail, hospitality, entertainment, or service industry experience preferred.
• Passion for delivering exceptional customer service and creating memorable experiences.
• Strong communication and interpersonal skills with the ability to engage customers from diverse backgrounds.
• Ability to build rapport quickly and confidently recommend products.
• Interest in collectibles, designer toys, art, anime, gaming, fashion, or pop culture is strongly preferred.
• Strong organizational skills with the ability to multitask in a fast-paced retail environment.
• Comfortable learning new technology, point-of-sale systems, and operational processes.
• Ability to work independently while contributing to a collaborative team environment.

Responsibilities

• Deliver an exceptional customer experience by warmly welcoming every guest and building authentic customer relationships.
• Become a brand ambassador by confidently sharing POP MART's story, artist collaborations, collectible characters, product collections, promotions, and membership program.
• Educate customers on our collectible culture, including Blind Boxes, MEGA Collections, accessories, limited editions, and new product launches.
• Drive sales by identifying customer needs, making personalized product recommendations, upselling, and achieving sales goals.
• Process customer purchases, returns, exchanges, and loyalty transactions using the POS system.
• Assist with receiving shipments, replenishing merchandise, organizing inventory, and maintaining stockroom accuracy.
• Maintain store presentation by ensuring cleanliness, organization, and safety on the sales floor and in backroom.
• Support inventory accuracy through cycle counts and replenishment.
• Collaborate with teammates to achieve daily sales goals and deliver an outstanding customer experience.
• Cross-train to support Robo Shop replenishment and inventory processes as needed.
• Maintain compliance with company policies, cash handling procedures, and loss prevention standards.

Skills

Customer service

Communication

Multilingual

Education

High school diploma or equivalent

Tools

POS systems

Job description

POP MART Americas Inc. is seeking energetic Sales Associates to create memorable shopping experiences in our West County Center location. You will serve as a brand ambassador, share POP MART’s stories and collectibles, and provide personalized recommendations that inspire excitement and repeat visits.

You will also support store operations, merchandising, inventory management, and a welcoming environment. A passion for designer toys, art, anime, gaming, and pop culture is highly valued for