Designer

Crate and Barrel; Cranston (RI); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Designer rewards

Design Trade Program

Credit card perks

Job summary

Crate and Barrel is seeking aDesigner to drive a differentiated customer experience through elevated in-store, in-home, and virtual design services. You will create moodboards, 2D & 3D floor plans, and compelling presentations while leading design consultations and delivering projects on time.

The role focuses on translating brand aesthetics across Store, E-Commerce, and Catalog channels, staying current with trends and product details, and building lasting customer relationships through

Qualifications

• Experience in furniture or home decor sales and design services.
• Ability to create moodboards and floor plans for in-store, in-home, and virtual projects.
• Strong communication to translate brand vision and customer needs.

Responsibilities

• Drive sales and provide an elevated customer experience across store, in-home, and virtual.
• Lead design consultations in person, via email, phone, or virtual.
• Deliver design projects within agreed timelines.
• Maintain brand aesthetics and merchandising strategy by channel.
• Stay informed on product information, trends, and competition.
• Meet sales, KPI, and service goals while engaging customers on the floor.
• Build relationships with clients through networking and clienteling.
• Communicate design concepts clearly and leverage technology for floor planning.

Skills

Customer interactions

Design tools

Moodboards

2D floor plans

3D floor plans

Clienteling

Effective communication

Technology affinity

Floor planning

Product knowledge

Tools

Google Suite

Video conferencing

iPad

Job description

A day in the life as a Designer...

• Drive sales and a differentiated experience by providing enriching customer interactions, and providing elevated design offerings in the store, in-home and virtually with customers


• Create elevated designs for customers using the preferred design tools to create moodboards, 2D & 3D floor plans, product lists and customer presentations


• Lead design consultations in person (in-store or in-home) or via email, phone and virtual


• Deliver projects in a timely manner and within determined timelines


• Possess a clear understanding of the brand aesthetics and merchandising strategy by channel; Store, E-Commerce, Catalog


• Ensure full understanding and awareness of all product information, including characteristics, care information and staying informed with the competition and industry trends


• Deliver individual sales, KPI and service goals, productivity standards, and engage customers on the sales floor by demonstrating our selling skills


• Actively listen to the customer to identify which products will best meet their needs and communicate company loyalty services. (e.g. designer rewards, Design Trade Program, credit card etc)


• Support and model excellent service by exhibiting a positive attitude and enthusiasm ensuring all customers are provided gracious, quick, and efficient service


• Support store training and educating on design services, to drive a clear understanding of design services and offerings


• Develop new and lasting relationships with customers through networking and clienteling


• Understanding of basic design functions including spatial planning, fabric selection, lighting, interior design styles


• Excellent, effective, and timely communication skills and the ability to translate the brand vision and the customers wants/needs


• Strong affinity for technology (2D and 3D tools, Google suite, video conferencing, iPad) and proficient in floor planning


• Ability to stay up to date on current design trends


• Ability to be an agent of change and shift quickly as our business evolves

We'd love to hear from you if you have…

• Understanding of basic design functions including spatial planning, fabric selection, lighting, interior design styles


• Excellent, effective, and timely communication skills and the ability to translate the brand vision of CB2 and the customers wants/needs


• Strong affinity for technology (2D and 3D tools, Google suite, video conferencing) and proficient in floor planning


• Ability to stay up to date on current design trends


• Proven track record of building long-lasting relationships with customers

We'd love to hear from you if you have…

• 1+ years of relevant experience in Furniture Sales/ Home Decor Design or retail/ customer service experience


• Experience working one on one with clients and recommending solutions


• Proficient in Google platforms, virtual communication, design tool experience preferred