Design Expert

Crate and Barrel; Austin (TX); On-site; USD 50,000 - 70,000; Full time

Job summary

Crate and Barrel is seeking a Designer to elevate the in-store, in-home, and virtual design experiences for customers, driving sales through enriched interactions and elevated design offerings.

You will create moodboards, 2D & 3D floor plans, product lists, and presentations using design tools; lead design consultations; ensure timely delivery; and stay current with brand aesthetics, product information, and industry trends.

Qualifications

• 1+ years of Furniture Sales/Home Decor Design or retail/customer service experience.
• Proficient in Google platforms and virtual communication; design tool experience preferred.
• Strong affinity for technology (2D/3D tools, video conferencing, floor planning).

Responsibilities

• Drive sales and deliver a differentiated experience through enriching customer interactions and elevated design offerings in-store, in-home, and virtually.
• Create moodboards and 2D/3D floor plans, product lists, and customer presentations.
• Lead design consultations in person, via email/phone, or virtually; translate client needs into design solutions.
• Deliver projects on time and within timelines.
• Understand brand aesthetics and merchandising strategy by channel (Store, E‑Commerce, Catalog).
• Stay informed about product information, care details, and industry trends; communicate these to customers.
• Build lasting client relationships and educate on design services (e.g., rewards programs, Design Trade, credit options).
• Collaborate with store teams to drive knowledge of design services and offerings.

Skills

Customer interaction

Design consultations

Sales

Communication

Technology affinity

Tools

Google Workspace

Video conferencing

Floor planning software

2D/3D design tools

Job description

A day in the life as a Designer...

• Drive sales and a differentiated experience by providing enriching customer interactions, and providing elevated design offerings in the store, in-home and virtually with customers


• Create elevated designs for customers using the preferred design tools to create moodboards, 2D & 3D floor plans, product lists and customer presentations


• Lead design consultations in person (in-store or in-home) or via email, phone and virtual


• Deliver projects in a timely manner and within determined timelines


• Possess a clear understanding of the brand aesthetics and merchandising strategy by channel; Store, E-Commerce, Catalog


• Ensure full understanding and awareness of all product information, including characteristics, care information and staying informed with the competition and industry trends


• Deliver individual sales, KPI and service goals, productivity standards, and engage customers on the sales floor by demonstrating our selling skills


• Actively listen to the customer to identify which products will best meet their needs and communicate company loyalty services. (e.g. designer rewards, Design Trade Program, credit card etc)


• Support and model excellent service by exhibiting a positive attitude and enthusiasm ensuring all customers are provided gracious, quick, and efficient service


• Support store training and educating on design services, to drive a clear understanding of design services and offerings


• Develop new and lasting relationships with customers through networking and clienteling


• Understanding of basic design functions including spatial planning, fabric selection, lighting, interior design styles


• Excellent, effective, and timely communication skills and the ability to translate the brand vision and the customers wants/needs


• Strong affinity for technology (2D and 3D tools, Google suite, video conferencing, iPad) and proficient in floor planning


• Ability to stay up to date on current design trends


• Ability to be an agent of change and shift quickly as our business evolves

We'd love to hear from you if you have…

• Understanding of basic design functions including spatial planning, fabric selection, lighting, interior design styles


• Excellent, effective, and timely communication skills and the ability to translate the brand vision of CB2 and the customers wants/needs


• Strong affinity for technology (2D and 3D tools, Google suite, video conferencing) and proficient in floor planning


• Ability to stay up to date on current design trends


• Proven track record of building long-lasting relationships with customers

We'd love to hear from you if you have…

• 1+ years of relevant experience in Furniture Sales/ Home Decor Design or retail/ customer service experience


• Experience working one on one with clients and recommending solutions


• Proficient in Google platforms, virtual communication, design tool experience preferred