Design Studio Sales & Clienteling Specialist

Williams-Sonoma, Inc.; Huntersville (NC); On-site; USD 23,000 - 32,000; Full time

Job summary

Williams-Sonoma, Inc. in Huntersville, NC seeks an associate with 1-2 years of retail sales and customer service experience to support multiple sales channels. The role emphasizes clienteling, proactive needs planning, and the ability to coordinate large orders while maintaining strong follow-up with clients.

Open weekend availability is required for full-time associates; casual staff should cover at least two weekend shifts and one weekday shift. Background check is required.

Qualifications

• 1-2 years retail sales experience, specialty retail preferred, but not required.
• 1-2 years customer service experience.
• Strong communication skills.
• Strong clienteling and customer follow-up skills.
• Ability to complete and coordinate complex large orders within a variety of sales channels.
• Ability to think proactively to anticipate client's needs.
• Experience in working with the six elements of design preferred.
• Proven ability to prioritize and handle multiple tasks simultaneously.
• Employment/promotion to this role will be contingent on successful completion of a background check.

Responsibilities

• 1-2 years retail sales experience, (specialty retail preferred, but not required).
• 1-2 years customer service experience.
• Strong communication skills.
• Strong clienteling and customer follow-up skills.
• Ability to complete and coordinate complex large orders within a variety of sales channels.
• Ability to think proactively to anticipate client's needs.
• Experience in working with the six elements of design preferred.
• Proven ability to prioritize and handle multiple tasks simultaneously.
• Employment/promotion to this role will be contingent on successful completion of a background check.
• Full time associates are expected to have open availability to meet the needs of the business. Casual associates must be available to work a minimum of two regularly scheduled shifts on the weekend (Friday, Saturday and/or Sunday) and one during the week (Monday to Thursday). Associates must be available for annual inventory and entire holiday season (November and December). *Example: Weekend availability cannot fall on the same day; an associate must be available on two separate days (Friday and Saturday, Friday and Sunday or Saturday and Sunday) If preferred, an associate can also choose to have all three shifts of availability on the weekend (Friday to Sunday) and none during the week (Monday to Thursday).

Skills

Retail sales

Customer service

Clienteling

Order coordination

Proactive thinking

Design awareness

Multitasking

Communication skills

Job description

Williams-Sonoma, Inc. in Huntersville, NC seeks an associate with 1-2 years of retail sales and customer service experience to support multiple sales channels. The role emphasizes clienteling, proactive needs planning, and the ability to coordinate large orders while maintaining strong follow-up with clients.

Open weekend availability is required for full-time associates; casual staff should cover at least two weekend shifts and one weekday shift. Background check is required.