Design Shop Order Coordinator

Jobtailor; Massachusetts; On-site; USD 42,000 - 52,000; Full time

Job summary

Jobtailor in Massachusetts is seeking a detail-oriented associate to support inventory and order processing across retail operations. The role focuses on tracking orders, coordinating with teams, and ensuring timely fulfillment.

You will manage inventory receipts, perform cycle counts, and keep the Inventory Dashboard up to date while collaborating with sales, retail operations, and customer care. This position welcomes a team-focused mindset and a strong sense of personal style.

Qualifications

• 1-3 years of retail experience, interiors/home furnishings field preferred or 1-3 years as a Store Associate at Serena & Lily.
• Inventory management or warehouse experience preferred.
• Strong communication and interpersonal skills.
• Willingness to ask questions and seek solutions; self-starter.
• Microsoft Windows proficiency, especially Word and Excel.
• Ability to work in a team environment.
• Strong sense of personal style.

Responsibilities

• Monitor and communicate order status updates to the sales team (including availability issues and backorder notifications).
• Partner with Retail Operations to complete required order updates.
• Monitor and reconcile order payment issues.
• Partner with Retail Support on delivery challenges.
• Partner with Customer Care in regard to order consolidation requests.
• Process COM and Custom Upholstery Orders.
• Assist with inventory receipt and organization; perform regular cycle counts.
• Manage system Inventory Dashboard (for prompt receipts and fulfillments).
• Any other tasks and responsibilities as assigned by Leadership.

Skills

Strong communication

Self-starter

Team player

Windows proficiency

Excel

Word

Interpersonal skills

Tools

Microsoft Windows

Microsoft Word

Microsoft Excel

Job description

Responsibilities

• Monitor and communicate order status updates to the sales team (including availability issues and backorder notifications).
• Partner with Retail Operations to complete required order updates.
• Monitor and reconcile order payment issues.
• Partner with Retail Support on delivery challenges.
• Partner with Customer Care in regard to order consolidation requests.
• Process COM and Custom Upholstery Orders.
• Assist with inventory receipt and organization; perform regular cycle counts.
• Manage system Inventory Dashboard (for prompt receipts and fulfillments).
• Any other tasks and responsibilities as assigned by Leadership.

Requirements

• 1-3 years of retail experience, interiors/home furnishings field preferred or 1-3 years as a Store Associate at Serena & Lily
• Inventory management or warehouse experience preferred
• Strong communication and interpersonal skills
• Willingness to ask questions and seek solutions; self-starter
• Microsoft Windows proficiency, especially Word and Excel
• Ability to work in a team environment
• Strong sense of personal style.

Core Competencies

Demonstrates expertise in inventory management and order processing within the retail and home furnishings sector, while effectively communicating with cross-functional teams to resolve issues and enhance operational efficiency.