Design Shop Order Coordinator

Jobtailor; Haverford (Montgomery County); On-site; USD 35,000 - 48,000; Full time

Job summary

Jobtailor is seeking a detail‑oriented Operations Associate to support Retail Operations and Inventory tasks in our team. You will monitor order status, assist with revisions, and coordinate with sales, delivery, and care groups to resolve issues, while maintaining accurate inventory records.

The role focuses on hands‑on inventory management, timely communication, and a proactive approach to problem solving.

Qualifications

• 1–3 years in retail or interiors/home furnishings preferred.
• Experience with inventory management or warehouse operations desired.
• Excellent communication and interpersonal skills are required.
• Willingness to ask questions and proactively seek solutions.

Responsibilities

• Monitor and communicate order status updates to the sales team (including availability issues and backorder notifications).
• Partner with Retail Operations to complete required order updates.
• Monitor and reconcile order payment issues.
• Partner with Retail Support on delivery challenges.
• Partner with Customer Care in regard to order consolidation requests.
• Process COM and Custom Upholstery Orders.
• Assist with inventory receipt and organization; perform regular cycle counts.
• Manage system Inventory Dashboard (for prompt receipts and fulfillments).
• Any other tasks and responsibilities as assigned by Leadership.

Skills

Communication

Interpersonal skills

Teamwork

Self-starter

Problem solving

Retail experience

Inventory awareness

Tools

Microsoft Word

Microsoft Excel

Job description

Responsibilities

• Monitor and communicate order status updates to the sales team (including availability issues and backorder notifications).
• Partner with Retail Operations to complete required order updates.
• Monitor and reconcile order payment issues.
• Partner with Retail Support on delivery challenges.
• Partner with Customer Care in regard to order consolidation requests.
• Process COM and Custom Upholstery Orders.
• Assist with inventory receipt and organization; perform regular cycle counts.
• Manage system Inventory Dashboard (for prompt receipts and fulfillments).
• Any other tasks and responsibilities as assigned by Leadership.

Requirements

• 1-3 years of retail experience, interiors/home furnishings field preferred or 1-3 years as a Store Associate at Serena & Lily
• Inventory management or warehouse experience preferred
• Strong communication and interpersonal skills
• Willingness to ask questions and seek solutions; self-starter
• Microsoft Windows proficiency, especially Word and Excel
• Ability to work in a team environment
• Strong sense of personal style.