Design Coordinator

Crate & Barrel; Palo Alto (CA); On-site; USD 60,000 - 75,000; Full time

Job summary

Crate & Barrel is seeking a Design Coordinator to organize design appointments, assist designers, and manage in-store events. You will ensure a high-quality customer experience, support sales goals, and stay informed on brand aesthetics across store, online, and catalog channels.

The role emphasizes strong communication, organizational skills, and collaboration with Designers and store teams to deliver design solutions and drive customer engagement.

Qualifications

• 1+ years of relevant experience in Retail or Customer Service.
• Proficiency with Google platforms and appointment management systems.
• Strong communication and interpersonal skills for customer interactions.

Responsibilities

• Drive sales and create a differentiated experience by assisting customers and Designers with appointments and Design Desk projects.
• Organize and replenish sales aids to support selling activities.
• Conduct post-purchase outreach to customers.
• Support Designers and Leaders by managing pipeline activities and in-store events.
• Assist customers on the floor and connect them with Designers as needed.
• Understand brand aesthetics and merchandising across store, e-commerce, and catalog channels.
• Maintain product information and stay informed on trends and competition.
• Act as liaison with CDST and B2B departments and manage partnerships.

Skills

Customer service

Organization

Communication

Retail experience

Interpersonal skills

Event planning

Sales-oriented

Tools

Google platforms

Appointment management systems

Job description

The Design Coordinator supports the design experience by organizing and managing appointments, store events, and sales aids. The Design Coordinator is responsible for delivering exceptional customer service and providing initial assistance to customers seeking design solutions. The Design Coordinator will assist Designers with consultations, projects, and customer outreach.

• Drive sales and a differentiated experience by assisting customers and Designers with managing appointments and Design Desk projects
• Own the organization and replenishment of sales aids.
• Conduct post-purchase customer outreach
• Support Designers and Leaders by managing pipeline activities and in-store events
• Assist customers on the floor and pass them off to Designers as appropriate
• Possess a clear understanding of the brand aesthetics and merchandising strategy by channel: store, e-commerce, and catalog
• Ensure full understanding and awareness of all product information, including characteristics and care information, and stay informed on the competition and industry trends
• Act as the point person and maintain partnerships with CDST and B2B departments
• Deliver individual sales, KPI, service goals, and productivity standards, and engage customers on the sales floor by demonstrating our selling skills
• Actively listen to the customer to identify which products will best meet their needs and communicate company loyalty services
• Assist Designers with in-home and in-store consultations
• Support and model excellent service by exhibiting a positive attitude and enthusiasm, ensuring all customers receive gracious, quick, and efficient service
• Support store training and education on design services to drive a clear understanding of design services and offerings
• Support large-scale projects as assigned.

What you\'ll bring to the table...

• Understanding basic design functions, including spatial planning, fabric selection, lighting, and interior design styles
• Excellent, effective, timely communication skills and the ability to translate the brand vision and the customer\'s wants/needs
• Ability to stay up to date on market trends
• Ability to be an agent of change and shift quickly as our business evolves
• Proven track record of building long-lasting relationships with customers
• Interpersonal skills; team player
• Strong organizational skills

What you\'ll bring to the table...

• 1+ years of relevant experience in Retail or Customer Service
• Experience organizing events
• Proficient in Google platforms, virtual communication, and appointment management systems