Design Shop Order Coordinator — Inventory & Customer Liaison

Serena & Lily; Chicago (IL); On-site; USD 29,000 - 36,000; Full time

Job summary

Serena & Lily seeks a Design Shop Order Coordinator to support our Chicago and Winnetka stores. The role will be based out of either store with travel between both, acting as a liaison between the Home Office and the Design Shop team while ensuring excellent customer service and smooth communications.

Responsibilities include monitoring order status, coordinating with retail operations, handling payments issues, assisting with inventory and dashboard management, and supporting delivery and

Qualifications

• 1-3 years of retail experience, interiors/home furnishings field preferred or 1-3 years as a Store Associate at Serena & Lily
• Inventory management or warehouse experience preferred
• Strong communication and interpersonal skills
• Willingness to ask questions and seek solutions; self - starter
• Microsoft Windows proficiency, especially Word and Excel
• Ability to work in a team environment
• Strong sense of personal style

Responsibilities

• Monitor and communicate order status updates to the sales team (including availability issues and backorder notifications).
• Partner with Retail Operations to complete required order updates.
• Monitor and reconcile order payment issues.
• Partner with Retail Support on delivery challenges.
• Partner with Customer Care in regard to order consolidation requests.
• Process COM and Custom Upholstery Orders.
• Assist with inventory receipt and organization; perform regular cycle counts.
• Manage system Inventory Dashboard (for prompt receipts and fulfillments).
• Any other tasks and responsibilities as assigned by Leadership.

Skills

Strong communication & interpersonal

Self-starter

Team player

Personal style

Tools

Microsoft Word

Microsoft Excel

Job description

Serena & Lily seeks a Design Shop Order Coordinator to support our Chicago and Winnetka stores. The role will be based out of either store with travel between both, acting as a liaison between the Home Office and the Design Shop team while ensuring excellent customer service and smooth communications.

Responsibilities include monitoring order status, coordinating with retail operations, handling payments issues, assisting with inventory and dashboard management, and supporting delivery and