Design Experience Coordinator

Euromarket Designs Inc.; San Jose (CA); On-site; USD 40,000 - 62,000; Full time

Job summary

Euromarket Designs Inc. in San Jose is seeking a Design Coordinator to organize appointments, store events, and design sales aids. You will assist Designers with consultations and customer outreach, delivering exceptional service on the floor and in-store.

The role supports project pipelines, maintains brand aesthetics, and stays informed on product information and trends across channels.

Qualifications

• 1+ years of relevant experience in Retail or Customer Service.
• Experience organizing events.
• Proficient in Google platforms, virtual communication, and appointment management systems.

Responsibilities

• Drive sales and a differentiated experience by assisting customers and Designers with managing appointments and Design Desk projects.
• Own the organization and replenishment of sales aids
• Conduct post-purchase customer outreach
• Support Designers and Leaders by managing pipeline activities and in-store events
• Assist customers on the floor and pass them off to Designers as appropriate
• Possess a clear understanding of the brand aesthetics and merchandising strategy by channel: store, e-commerce, catalog
• Ensure full understanding and awareness of all product information, including characteristics and care information, and stay informed on the competition and industry trends.
• Act as the point person and maintain partnerships with CDST and B2B departments
• Deliver individual sales, KPI, service goals, and productivity standards, and engage customers on the sales floor by demonstrating our selling skills
• Actively listen to the customer to identify which products will best meet their needs and communicate company loyalty services
• Assist Designers with in-home and in-store consultations
• Support and model excellent service by exhibiting a positive attitude and enthusiasm, ensuring all customers receive gracious, quick, and efficient service
• Support store training and education on design services to drive a clear understanding of design services and offerings
• Support large-scale projects as assigned

Skills

Customer service

Sales support

Brand experience

Communication

Event coordination

Tools

Google platforms

Appointment management systems

Job description

Euromarket Designs Inc. in San Jose is seeking a Design Coordinator to organize appointments, store events, and design sales aids. You will assist Designers with consultations and customer outreach, delivering exceptional service on the floor and in-store.

The role supports project pipelines, maintains brand aesthetics, and stays informed on product information and trends across channels.