Design Coordinator

Crate & Barrel; King of Prussia (PA); On-site; USD 40,000 - 48,000; Full time

Job summary

Crate & Barrel is seeking a Design Coordinator to support the design experience by organizing appointments, store events, and sales aids, while delivering exceptional customer service. You will assist Designers with consultations, projects, and outreach, ensuring smooth operations on the sales floor and at in-store design sessions.

This role emphasizes brand aesthetics and teamwork, with opportunities to drive in-store engagement and contribute to a premium customer journey.

Qualifications

• Experience in retail or customer service preferred.
• Understanding of design concepts and spatial planning is a plus.
• Strong communication and organization are essential.

Responsibilities

• Assist customers and Designers with appointments and Design Desk projects.
• Organize and replenish sales aids.
• Support Designers and Leaders by managing pipeline activities and in-store events.
• Conduct post-purchase outreach to customers.
• Serve on the floor and pass customers to Designers as needed.
• Maintain brand aesthetics and merchandising across channels.

Skills

Design knowledge

Customer service

Communication

Organization

Relationship building

Team player

Tools

Google Workspace

Video conferencing

Appointment system

Job description

The Design Coordinator supports the design experience by organizing and managing appointments, store events, and sales aids. The Design Coordinator is responsible for delivering exceptional customer service and providing initial assistance to customers seeking design solutions. The Design Coordinator will assist Designers with consultations, projects, and customer outreach.

A day in the life as a Design Coordinator...

• Drive sales and a differentiated experience by assisting customers and Designers with managing appointments and Design Desk projects
• Own the organization and replenishment of sales aids.
• Conduct post-purchase customer outreach
• Support Designers and Leaders by managing pipeline activities and in-store events
• Assist customers on the floor and pass them off to Designers as appropriate
• Possess a clear understanding of the brand aesthetics and merchandising strategy by channel: store, e-commerce, and catalog
• Ensure full understanding and awareness of all product information, including characteristics and care information, and stay informed on the competition and industry trends
• Act as the point person and maintain partnerships with CDST and B2B departments
• Deliver individual sales, KPI, service goals, and productivity standards, and engage customers on the sales floor by demonstrating our selling skills
• Actively listen to the customer to identify which products will best meet their needs and communicate company loyalty services
• Assist Designers with in-home and in-store consultations
• Support and model excellent service by exhibiting a positive attitude and enthusiasm, ensuring all customers receive gracious, quick, and efficient service
• Support store training and education on design services to drive a clear understanding of design services and offerings
• Support large-scale projects as assigned.

What you’ll bring to the table...

• Understanding basic design functions, including spatial planning, fabric selection, lighting, and interior design styles
• Excellent, effective, timely communication skills and the ability to translate the brand vision and the customer’s wants/needs
• Ability to stay up to date on market trends
• Ability to be an agent of change and shift quickly as our business evolves
• Proven track record of building long-lasting relationships with customers
• Interpersonal skills; team player
• Strong organizational skills

What you’ll bring to the table...

• 1+ years of relevant experience in Retail or Customer Service
• Experience organizing events
• Proficient in Google platforms, virtual communication, and appointment management systems