Design Coordinator

Crate & Barrel; Natick (MA); On-site; USD 45,000 - 55,000; Full time

Job summary

A leading home furnishings retailer is seeking a Design Coordinator in Natick, Massachusetts. This role focuses on offering exceptional customer service while assisting Designers with consultations and managing appointments. Ideal candidates will have experience in Retail or Customer Service, with strong organizational and communication skills. Responsibilities include supporting store events and enhancing customer experience through effective sales strategies. Join a dynamic team to help customers achieve their design goals.

Qualifications

• Experience in managing appointments and design consultations.
• Ability to assist Designers and support customer service strategies.

Responsibilities

• Drive sales by assisting customers and managing Design Desk projects.
• Conduct post-purchase customer outreach and support training.
• Assist with in-home and in-store consultations.

Skills

Understanding of basic design functions

Effective communication skills

Ability to stay updated on market trends

Interpersonal skills

Strong organizational skills

Education

1+ years of relevant experience in Retail or Customer Service

Experience organizing events

Tools

Proficient in Google platforms

Appointment management systems

Job description

The Design Coordinator supports the design experience by organizing and managing appointments, store events, and sales aids. The Design Coordinator is responsible for delivering exceptional customer service and providing initial assistance to customers seeking design solutions. The Design Coordinator will assist Designers with consultations, projects, and customer outreach.

A day in the life as a Design Coordinator

• Drive sales and a differentiated experience by assisting customers and Designers with managing appointments and Design Desk projects
• Own the organization and replenishment of sales aids.
• Conduct post-purchase customer outreach
• Support Designers and Leaders by managing pipeline activities and in-store events
• Assist customers on the floor and pass them off to Designers as appropriate
• Possess a clear understanding of the brand aesthetics and merchandising strategy by channel: store, e-commerce, and catalog
• Ensure full understanding and awareness of all product information, including characteristics and care information, and stay informed on the competition and industry trends
• Act as the point person and maintain partnerships with CDST and B2B departments
• Deliver individual sales, KPI, service goals, and productivity standards, and engage customers on the sales floor by demonstrating our selling skills
• Actively listen to the customer to identify which products will best meet their and communicate company loyalty services
• Assist Designers with in-home and in-store consultations
• Support and model excellent service by exhibiting a positive attitude and enthusiasm, ensuring all customers receive gracious, quick, and efficient service
• Support store training and education on design services to drive a clear understanding of design services and offerings
• Support large-scale projects as assigned.

What you'll bring to the table...

• Understanding basic design functions, including spatial planning, fabric selection, lighting, and interior design styles
• Excellent, effective, timely communication skills and the ability to translate the brand vision and the customer's wants/needs
• Ability to stay up to date on market trends
• Ability to be an agent of change and shift quickly as our business evolves
• Proven track record of building long-lasting relationships with customers
• Interpersonal skills; team player
• Strong organizational skills

What you'll bring to the table...

• 1+ years of relevant experience in Retail or Customer Service
• Experience organizing events
• Proficient in Google platforms, virtual communication, and appointment management systems