Design Director, Bank Self-Servicing & AI

ITSMF; New York (NY); Hybrid; USD 251,000 - 287,000; Full time

Benefits offered by this job

Health benefits

Performance-based incentives

Job summary

Capital One is seeking a Director of Product Design for Bank Self-Servicing. You will lead a cross-functional team, define design strategy, and collaborate with product, data, and technology leadership to scale AI-enabled, multi-channel self-service experiences.

The role emphasizes human-centered design, business alignment, and strong leadership across a hybrid work model based in multiple locations.

Qualifications

• 8+ years of experience in product design roles.
• 3+ years of experience leading design teams.
• Experience spanning UX/UI, strategy, content and research.
• Experience working with design systems and cross-functional partners.
• Excellent written and verbal communication skills.

Responsibilities

• Lead a cross-disciplinary design team for Bank Self-Servicing Design.
• Define and drive design strategy aligning with business objectives.
• Collaborate with product, data and tech leadership to shape roadmaps.
• Oversee multi-channel service design initiatives and hands-on design work.

Skills

Product design leadership

Cross-functional collaboration

Human-centered design

Communication

Problem solving

Tools

Figma

Design system

Job description

Capital One is seeking a Director of Product Design for Bank Self-Servicing. You will lead a cross-functional team, define design strategy, and collaborate with product, data, and technology leadership to scale AI-enabled, multi-channel self-service experiences.

The role emphasizes human-centered design, business alignment, and strong leadership across a hybrid work model based in multiple locations.