Design & Delivery Consultant IV

Kaiser Permanente; Ulmar (CA); Hybrid; USD 90,000 - 120,000; Full time

Job summary

Kaiser Permanente is seeking a training and development professional to drive the design and delivery of education programs, ensuring curriculum accuracy and effective learning outcomes. The role guides learners using adult learning principles and oversees program plans, needs assessments, and measurement of training impact.

Primary duties include selecting training methods (e-learning, in-person, blended), developing objectives, and ensuring alignment with business goals.

Qualifications

• Bachelor's degree and 5+ years in training delivery, curriculum design, or related field, or 8+ years in related roles.
• KSAs include coordination, internal communications, storytelling, written communication, content development, knowledge management, learning measurement, relationships with stakeholders.
• Two-plus years in developing and leading training programs is preferred.

Responsibilities

• Promotes learning by sharing information, resources, and expertise with coworkers and members; builds cross-functional relationships.
• Works on design and development of trainings; selects methods (e-learning, in-person, blended) and creates objectives aligned with business goals.
• Evaluates training needs and measures effectiveness to ensure learning goals are met.
• Supports cross-functional projects; guides teams, identifies resources, and manages priorities and deadlines.
• Drives delivery of training programs (orientation, customer service, supervisory skills) using adult learning principles.

Skills

Coordination

Internal Communications

Storytelling

Written Communication

Content Development

Knowledge Management

Learning Measurement

Business Relationship Management

Consulting

Relationship Building

Program Development

Quality Assurance

Research & Development

Curriculum Development

Adult Learning Theory

Presentation Skills

Education

Bachelor's Degree in Business, Communication, Education, Behavioral Science, or related field

Job description

Durational position ending 12/31/2028

Note: Work location is on-site with the flexibility to work remotely, the primary location will be in-office for meetings, per Kaiser Permanente-s Authorized States Policy - Employees may be required to travel to a Kaiser Permanente or customer site. Residency required in the primary location: 300 Pullman St., Livermore, California 94551

Job Summary:

Driving the design and development of training, ensuring curriculum accuracy, and guiding others with troubleshooting as needed. Driving the selection of training methods and programs. Driving the creation of training objectives for education modules and ensuring clients reach their learning goals. Driving the evaluation of alternative training techniques, procedures, and/or methods. Driving the delivery of training programs, and guiding learners by leveraging adult learning principles. Leveraging advanced knowledge to review evaluations used to assess the application of skills, knowledge, and training objectives. Uses best practices for training modalities, monitoring, and analyzing training results. Driving the development, analysis, and management of program plans including scope identification and management, schedule, inter-dependencies, and resource forecast. Driving the delivery and review of needs assessments for training and/or performance issues. research of training norms and industry standards within assigned areas.

Essential Responsibilities:

• Promotes learning in others by proactively providing and/or developing information, resources, advice, and expertise with coworkers and members; builds relationships with cross-functional/external stakeholders and customers. Listens to, seeks, and addresses performance feedback; proactively provides actionable feedback to others and to managers. Pursues self-development; creates and executes plans to capitalize on strengths and develop weaknesses; leads by influencing others through technical explanations and examples and provides options and recommendations. Adopts new responsibilities; adapts to and learns from change, challenges, and feedback; demonstrates flexibility in approaches to work; champions change and helps others adapt to new tasks and processes. Facilitates team collaboration to support a business outcome.
• Completes work assignments autonomously and supports business-specific projects by applying expertise in subject area and business knowledge to generate creative solutions; encourages team members to adapt to and follow all procedures and policies. Collaborates cross-functionally and/or externally to achieve effective business decisions; provides recommendations and solves complex problems; escalates high-priority issues or risks, as appropriate; monitors progress and results. Supports the development of work plans to meet business priorities and deadlines; identifies resources to accomplish priorities and deadlines. Identifies, speaks up, and capitalizes on improvement opportunities across teams; uses influence to guide others and engages stakeholders to achieve appropriate solutions.
• Supports other groups within or outside the company by: identifying concerns and offering alternative and strategic methods to address concerns while identifying and validating root causes.
• Works on design and development of trainings by: creating new moderately complex content (e.g., course curricula, training aids, and other supporting materials), ensuring curriculum accuracy, and providing troubleshooting as needed; coordinating with others to select training methods (e.g., e-learning, in-person, classroom, on-site, just-in-time support, web sessions, blended learning, and conference calls) and programs; developing training objectives for education modules, revising and creating training modules and supporting materials; supporting clients and others prioritize short-term learning goals but mainly focus on supporting long-term learning goals and ensuring objectives are in alignment with business unit goals; and evaluating alternative training techniques, procedures, and/or methods while supporting implementation.
• Evaluates programs training needs by: conducting moderately complex needs assessments for training and or performance issues.
• Monitors effectiveness of training by: using advanced knowledge to guide others in measuring the effectiveness of training to ensure business needs are met.
• Completes work assignmentsand supports completion of projects by: developing, analyzing, and managing increasingly moderately complex program plans which include scope identification and management, schedule, inter-dependencies, and resource forecast.
• Further examines how to refine training and delivery by: independently applying research of training norms and industry standards within assigned areas; and driving research efforts in training/education programs to improve stakeholder activities and enhance personnel growth and development.
• Responsible for aiding in effective training delivery by: driving training program delivery(s) (e.g., orientation, customer service, and supervisory skills); leading learners understanding by leveraging adult learning principles and identifying issues, troubleshooting when needed; determining next steps based on results from evaluations used to assess the application of skills, knowledge, and training objectives; monitoring and analyzing training results while also providing feedback to other trainers based on training assessment; and serving as a trainer by leading moderately complex training, and using best practices for training modalities (e.g., virtual, in-person classroom).

Minimum Qualifications:

• Bachelors Degree in Business, Communication, Education, Behavioral Science, or a directly related field AND minimum five (5) years of experience in training delivery, curriculum design, and training development and evaluation, or a directly related field, OR Minimum eight (8) years of experience in training delivery, curriculum design, training development and evaluation, or a directly related field.

Additional Requirements:

• Knowledge, Skills, and Abilities (KSAs): Coordination; Internal Communications; Storytelling; Written Communication; Content Development; Knowledge Management; Learning Measurement; Business Relationship Management; Consulting; Relationship Building; Program Development; Quality Assurance Process; Research and Development (R&D); Curriculum Development; Adult Learning Theory; Presentation Skills

Preferred Qualifications:

• Two (2) years of experience in developing and conducting training programs on a variety of subjects.
• Five (5) years of experience developing management and leadership training.