Design Coordinator: Elevate In-Store Design & Events

Euromarket Designs Inc.; San Jose (CA); On-site; USD 48,000 - 68,000; Full time

Job summary

CB2 is seeking a Design Coordinator to support the design experience by organizing appointments, store events, and sales aids while delivering exceptional customer service and assisting Designers with consultations.

You will manage design desk projects, pass customers to Designers, coordinate in-store events, and support product knowledge, training, and large-scale projects across channels. This role requires collaboration with store leadership and the CDST and B2B teams.

Qualifications

• 1+ years in Retail or Customer Service.
• Experience organizing events.
• Proficient in Google platforms, virtual communication, and appointment management systems.

Responsibilities

• Drive sales and a differentiated experience by assisting customers and Designers with managing appointments and Design Desk projects.
• Own the organization and replenishment of sales aids.
• Conduct post-purchase customer outreach.
• Support Designers and Leaders by managing pipeline activities and in-store events.
• Assist customers on the floor and pass them off to Designers as appropriate.
• Possess a clear understanding of brand aesthetics and merchandising strategy by channel: store, e-commerce, catalog.
• Ensure full understanding and awareness of all product information, including care details, and stay informed on competition and trends.
• Deliver individual sales, KPI, service goals, and productivity standards, and engage customers on the sales floor.
• Actively listen to identify products meeting customer needs and communicate loyalty services.
• Assist Designers with in-home and in-store consultations.
• Support and model excellent service with a positive attitude and enthusiasm.
• Support store training and education on design services to drive understanding of offerings.
• Support large-scale projects as assigned.

Skills

Design basics

Communication

Market awareness

Adaptability

Relationships

Team player

Organizational skills

Tools

Google apps

Scheduling platforms

Job description

CB2 is seeking a Design Coordinator to support the design experience by organizing appointments, store events, and sales aids while delivering exceptional customer service and assisting Designers with consultations.

You will manage design desk projects, pass customers to Designers, coordinate in-store events, and support product knowledge, training, and large-scale projects across channels. This role requires collaboration with store leadership and the CDST and B2B teams.