Design Concierge & Events Coordinator

CB2; New York (NY); On-site; USD 45,000 - 60,000; Full time

Job summary

CB2 Design Coordinator position in New York focuses on organizing appointments, events, and sales aids while delivering exceptional customer service. You will assist designers with consultations and projects, helping to create a differentiated in-store and design-focused customer experience.

The role emphasizes understanding brand aesthetics, product information, and trends, plus collaboration with design teams to drive sales and customer satisfaction.

Qualifications

• 1+ years of relevant experience in Retail or Customer Service.
• Experience organizing events.
• Proficient in Google platforms, virtual communication, and appointment management systems.

Responsibilities

• Drive sales and a differentiated experience by assisting customers and Designers with managing appointments and Design Desk projects.
• Own the organization and replenishment of sales aids.
• Conduct post-purchase customer outreach.
• Support Designers and Leaders by managing pipeline activities and in-store events.
• Assist customers on the floor and pass them off to Designers as appropriate.
• Possess a clear understanding of the brand aesthetics and merchandising strategy by channel: store, e-commerce, catalog.
• Ensure full understanding and awareness of all product information, including characteristics and care information, and stay informed on the competition and industry trends.
• Act as the point person and maintain partnerships with CDST and B2B departments.
• Deliver individual sales, KPI, service goals, and productivity standards, and engage customers on the sales floor by demonstrating our selling skills.
• Actively listen to the customer to identify which products will best meet their needs and communicate company loyalty services.
• Assist Designers with in-home and in-store consultations.
• Support and model excellent service by exhibiting a positive attitude and enthusiasm, ensuring all customers receive gracious, quick, and efficient service.
• Support store training and education on design services to drive a clear understanding of design services and offerings.
• Support large-scale projects as assigned.

Skills

Retail experience

Customer service

Event planning

Organization

Tools

Google Workspace

Job description

CB2 Design Coordinator position in New York focuses on organizing appointments, events, and sales aids while delivering exceptional customer service. You will assist designers with consultations and projects, helping to create a differentiated in-store and design-focused customer experience.

The role emphasizes understanding brand aesthetics, product information, and trends, plus collaboration with design teams to drive sales and customer satisfaction.