Design Consultant

Floor & Decor; Mesquite (TX); On-site; Full time

Job summary

A leading company in home improvement seeks a Design Consultant to assist customers with design projects. This role involves engaging customers on the sales floor, scheduling design appointments, and providing expert advice on various products. The ideal candidate will have a strong background in customer service and be proficient in basic math and communication skills.

Benefits

Bonus opportunities

Career advancement opportunities

401k with discretionary company match

Employee Stock Purchase Plan

Medical, Dental, Vision, Life Insurance

Qualifications

• 1+ years of retail/customer service experience required.
• Must be proficient in basic mathematical skills.

Responsibilities

• Engage customers to support design projects and conduct appointments.
• Provide advice on tile, wood, stone, and accessories.

Skills

Customer Service

Mathematical Skills

Multi-tasking

Communication

Education

High School Diploma or GED

Tools

Salesforce

Microsoft Office

Job description

Base Pay

This role has a minimum base pay from $15.00 per hour with higher starting pay available based on experience.

Purpose:

The Design Consultant at Floor & Decor is the entry point into design and is responsible for engaging customers on the sales floor to support their design projects, conduct design appointments with customers to determine design needs in the selection of tile, wood, stone, and accessory products of various colors textures, patterns, and design. The Design Consultant will also partner with store leaders to maximize sales goals and expand the design services brand.

Minimum Eligibility Requirements

• 1+ years of retail/customer service experience
• High school diploma and or GED
• Proficient in basic mathematical skills
• Must be self-motivated and able to multi-task in a fast-paced environment
• Basic computer knowledge, including Microsoft Office suite
• Internal candidates a minimum of 6 months with Floor and Decor

Essential Functions

• Greet store customers in a helpful manner and supports store design walk-in needs
• Schedule design appointments for existing and potential customers, while developing clientele through networking and referrals, as well as leads generated within the store
• Providing tile, wood, stone and accessories advice to homeowners, interior designers, and builders for both residential and commercial projects.
• Design and sell complete, functional and aesthetically appealing solutions
• Manage multiple, simultaneous customer projects through all phases with a high level of accuracy, timeliness and follow-up including consistent and concise communication to customers and others. Proficient and consistent use of company communication tools and emails are required
• Collaborate, partner and communicate with store leadership and employees to manage projects from inquiry to installation, and achieve sales and other goals
• Enthusiastically support all company initiatives and goals by modeling and coaching best practices with store employees
• Responsible for understanding and utilizing design applications i.e.; Salesforce, proprietary Online Design Appointment Scheduler, and MyProject
• Perform other duties as assigned

Working Conditions (travel, hours, environment)

• Limited travel may be required by car
• While performing the duties of this job, the employee is frequently exposed to a warehouse environment and moving vehicles. The noise level in the work environment is typically moderate to noisy.

Physical/Sensory Requirements

Medium Work – Ability to exert 20-50 pounds of force occasionally, and/or 10-25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to lift, carry, push, pull, or otherwise move objects. The employee is often required to use their hands and fingers, to handle or feel. The employee is occasionally required to stand, walk, reach with arms and hands, climb or balance, and to stoop, kneel, crouch or crawl.

Store Hours

Monday - Friday 7:00 AM - 8:00 PM

Saturday 8:00 AM - 7:00 PM

Sunday 10:00 AM - 6:00 PM

Pickup Hours

Monday - Friday 7:00 AM - 7:00 PM

Saturday 8:00 AM - 7:00 PM

Sunday 10:00 AM - 6:00 PM

Benefits & Rewards

• Bonus opportunities at every level

• Career advancement opportunities

• Relocation opportunities across the country

• 401k with discretionary company match

• Employee Stock Purchase Plan

• Referral Bonus Program

• A personal holiday and Volunteer Time Off program

• Medical, Dental, Vision, Life and other Insurance Plans (subject to eligibility criteria)

Equal Employment Opportunity

Floor & Decor provides equal employment opportunities to all associates and applicants without regard to age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, disability, veteran status, genetic information, ethnicity, citizenship, or any other category protected by law.

This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, compensation, benefits and all other privileges, terms and conditions of employment. This policy and the law prohibit employment discrimination against any associate or applicant on the basis of any legally protected status outlined above.