Design Communications Lead — Community & Content

Socket.dev; Seattle (WA); On-site; USD 83,000 - 145,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Job summary

Amazon Design Excellence is seeking a talented Design Program Manager of Communications & Content to drive the communications strategy for Amazon’s design community. You will own the end-to-end lifecycle of internal and external communications, from a monthly newsletter to the design website and new channel initiatives.

The role blends operational rigor with strategic vision, shipping polished content in the morning and crafting bold content strategies in the afternoon, collaborating with

Qualifications

• Experience as a Producer, UX Program Manager, Research Program Manager, or similar role in a user experience or design team.
• Experience in UX research.
• Experience leading large projects through the full product development life cycle in a large, cross-functional team.
• Experience with web-based design tooling and project management software (Jira, Wrike, Workfront, etc.)

Responsibilities

• Own the end-to-end production of the Amazon Design monthly newsletter, including content sourcing, writing/editing, formatting, and distribution to the design community
• Draft and send regular communications (emails, announcements, updates) to designers across Amazon
• Develop and execute event communications strategy
• Manage updates to the Amazon Design internal hub and external website, coordinating directly with partners to scope, prioritize, and ship changes
• Maintain and evolve communications templates, distribution lists, and operational cadences to ensure consistency and reliability
• Develop and execute a communications strategy that expands ADX's reach beyond existing channels — identifying new internal and external marketing opportunities to engage designers where they are
• Evaluate and recommend new platforms, formats, and content types to grow audience and deepen engagement
• Define success metrics for communications initiatives and use data to iterate on what's working
• Build the case for investment in new channels, presenting recommendations to leadership
• Edit and elevate content from across the design organization, ensuring quality, voice consistency, and alignment with our brand
• Produce scrappy, effective content that drives engagement — the kind that gets people talking and activating across the community
• Identify when external support is needed and manage agency relationships to supplement content production, ensuring quality output on time and on budget
• Partner closely with Community, Events, and External Reputation leads to ensure communications amplify and reinforce programs
• Drive engagement across Slack channels, internal forums, and other community touchpoints — creating moments that spark conversation and connection
• Track and report on community engagement metrics, using insights to refine communications approach

Skills

Producer/PM

UX research

Project lifecycle

PM tools

Tools

Jira

Wrike

Workfront

Job description

Amazon Design Excellence is seeking a talented Design Program Manager of Communications & Content to drive the communications strategy for Amazon’s design community. You will own the end-to-end lifecycle of internal and external communications, from a monthly newsletter to the design website and new channel initiatives.

The role blends operational rigor with strategic vision, shipping polished content in the morning and crafting bold content strategies in the afternoon, collaborating with