Communications Strategist, Amazon Design Excellence

Socket.dev; Seattle (WA); On-site; USD 83,000 - 145,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Job summary

Amazon Design Excellence is seeking a talented Design Program Manager of Communications & Content to drive the communications strategy for Amazon’s design community. You will own the end-to-end lifecycle of internal and external communications, from a monthly newsletter to the design website and new channel initiatives.

The role blends operational rigor with strategic vision, shipping polished content in the morning and crafting bold content strategies in the afternoon, collaborating with

Qualifications

• Experience as a Producer, UX Program Manager, Research Program Manager, or similar role in a user experience or design team.
• Experience in UX research.
• Experience leading large projects through the full product development life cycle in a large, cross-functional team.
• Experience with web-based design tooling and project management software (Jira, Wrike, Workfront, etc.)

Responsibilities

• Own the end-to-end production of the Amazon Design monthly newsletter, including content sourcing, writing/editing, formatting, and distribution to the design community
• Draft and send regular communications (emails, announcements, updates) to designers across Amazon
• Develop and execute event communications strategy
• Manage updates to the Amazon Design internal hub and external website, coordinating directly with partners to scope, prioritize, and ship changes
• Maintain and evolve communications templates, distribution lists, and operational cadences to ensure consistency and reliability
• Develop and execute a communications strategy that expands ADX's reach beyond existing channels — identifying new internal and external marketing opportunities to engage designers where they are
• Evaluate and recommend new platforms, formats, and content types to grow audience and deepen engagement
• Define success metrics for communications initiatives and use data to iterate on what's working
• Build the case for investment in new channels, presenting recommendations to leadership
• Edit and elevate content from across the design organization, ensuring quality, voice consistency, and alignment with our brand
• Produce scrappy, effective content that drives engagement — the kind that gets people talking and activating across the community
• Identify when external support is needed and manage agency relationships to supplement content production, ensuring quality output on time and on budget
• Partner closely with Community, Events, and External Reputation leads to ensure communications amplify and reinforce programs
• Drive engagement across Slack channels, internal forums, and other community touchpoints — creating moments that spark conversation and connection
• Track and report on community engagement metrics, using insights to refine communications approach

Skills

Producer/PM

UX research

Project lifecycle

PM tools

Tools

Jira

Wrike

Workfront

Job description

Amazon Design Excellence is seeking a talented, creative and experienced Design Program Manager of Communications & Content to join our team as we work to create thriving conditions for design and creative excellence at Amazon. This role will own and evolve the communications strategy for Amazon’s design community, driving the full lifecycle of internal and external communications — from producing the monthly design newsletter and managing the Amazon.Design website, to identifying and launching new channels that expand our reach and activate our community. The right candidate will be equal parts operator and strategist: someone who can ship a polished newsletter in the morning and pitch a bold new content strategy in the afternoon.

Key job responsibilities

Communications Operations & Execution

• Own the end-to-end production of the Amazon Design monthly newsletter, including content sourcing, writing/editing, formatting, and distribution to the design community
• Draft and send regular communications (emails, announcements, updates) to designers across Amazon
• Develop and execute event communications strategy
• Manage updates to the Amazon Design internal hub and external website, coordinating directly with partners to scope, prioritize, and ship changes
• Maintain and evolve communications templates, distribution lists, and operational cadences to ensure consistency and reliability

Strategic Channel Expansion

• Develop and execute a communications strategy that expands ADX's reach beyond existing channels — identifying new internal and external marketing opportunities to engage designers where they are
• Evaluate and recommend new platforms, formats, and content types to grow audience and deepen engagement
• Define success metrics for communications initiatives and use data to iterate on what's working
• Build the case for investment in new channels, presenting recommendations to leadership

Content Creation & Agency Management

• Edit and elevate content from across the design organization, ensuring quality, voice consistency, and alignment with our brand
• Produce scrappy, effective content that drives engagement — the kind that gets people talking and activating across the community
• Identify when external support is needed and manage agency relationships to supplement content production, ensuring quality output on time and on budget

Community Activation & Engagement

• Partner closely with Community, Events, and External Reputation leads to ensure communications amplify and reinforce programs
• Drive engagement across Slack channels, internal forums, and other community touchpoints — creating moments that spark conversation and connection
• Track and report on community engagement metrics, using insights to refine communications approach

Basic Qualifications:

• Experience as a Producer, UX Program Manager, Research Program Manager, or similar role in a user experience or design team
• Experience in UX research
• Experience leading large projects through the full product development life cycle in a large, cross-functional team
• Experience with web-based design tooling and project management software (Jira, Wrike, Workfront, etc.)

Preferred Qualifications:

• Experience communicating complex ideas to technical and non-technical audiences
• Experience working and contributing to project playbooks, building schedules, managing issues/risks, establishing communication plans and stakeholder management

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.

USA, WA, Seattle - 83,100.00 - 145,400.00 USD annually