Design Center Sales Consultant

Torrco; Waterbury (CT); On-site; USD 25,000 - 34,000; Full time

Job summary

Torrco Design Center in Waterbury, CT is hiring for a full-time showroom sales position. You will welcome walk-in customers, designers, and contractors, providing guidance on premium kitchen and bath products and guiding customers through the sales process.

With 2+ years in retail or showroom sales, you will build lasting relationships, coordinate with design professionals, and work with in-store teams to ensure a high-end client experience.

Qualifications

• 2+ years of experience in retail or showroom sales, ideally in kitchen and bath, plumbing fixtures, or home improvement.
• Experience working with interior designers, contractors, or in B2B sales is a plus.

Responsibilities

• Welcome and assist walk-in customers, designers, contractors, and trade professionals.
• Provide expert guidance on premium products such as faucets, sinks, tubs, vanities, and accessories.
• Manage the full sales cycle from consultations and quoting to order placement and follow-up.
• Build long-term relationships with homeowners, designers, builders, and contractors.
• Identify and develop new business through referrals, networking, and relationship building.

Skills

Customer service

Sales

Communication

Relationship building

Tools

POS systems

CRM software

Microsoft Office

Job description

Job DetailsJob Location: Waterbury Corp - Waterbury, CT 06702Position Type: Full TimeTravel Percentage: NegligibleJob Shift: M - F 9:00 a to 5:00 p, Sat 9:00a- 4:00pJob Category: SalesTorrco Design Center is a leading provider of high end decorative bathroom and kitchen products. With our commitment to excellence and exceptional client experience, we’ve established ourselves as a premier destination for building and design trade professionals, and homeowners seeking the highest quality products to create their spaces. If you’re passionate about sales, design, creating relationships and exceptional client experiences, we want you to be a part of our design center sales team!

What You'll DoCustomer Experience

• Welcome and assist walk-in customers, designers, contractors, and trade professionals.
• Provide expert guidance on premium kitchen and bath products such as faucets, sinks, tubs, vanities, and accessories.
• Understand customer needs and recommend products that match their style, function, and budget.

Sales & Relationship Management

• Manage the full sales cycle — from consultations and quoting to order placement and follow-up.
• Prepare quotes, process sales orders, and follow up on open opportunities.
• Build long-term relationships with homeowners, designers, builders, and contractors.
• Identify and develop new business through referrals, networking, and relationship building.
• Work toward achieving assigned sales goals.

Product Knowledge & Showroom Presentation

• Stay current on product lines, trends, and industry developments.
• Participate in product training and vendor presentations.
• Help maintain a clean, organized, and visually appealing showroom.

Order Support & Problem Resolution

• Track orders from placement through delivery.
• Resolve issues related to shipping, returns, or defective products in a professional manner.
• Serve as the main point of contact for customers throughout the buying process and after the sale.

Team Collaboration

• Work closely with warehouse, delivery and purchasing teams to ensure a smooth customer experience.
• Coordinate with vendors on pricing, availability, and delivery timelines.
• Participate in team meetings and contribute ideas to improve processes and service.

What We Are Looking For:

• Strong customer service and communication skills.
• A passion for sales, design, and high-end products.
• Detail-oriented with strong follow-through, able to meet deadlines and stay organized.
• Comfortable working in a consultative, relationship-driven sales environment.
• Proficiency with computers and POS and/or data management systems (Microsoft Office, CRM tools).
• Familiarity with Building, Design, Home Improvement Industry a plus.

Experience:

• 2+ years of experience in retail or showroom sales, ideally in kitchen and bath, plumbing fixtures, or home improvement.
• Experience working with interior designers, contractors, or in B2B sales is a plus.

Work Schedule:

Showroom Hours are Monday - Friday 9:00 am to 5:00 pm and Saturdays 9:00 am to 4:00 pm. You will have a 5-day weekly schedule within the showroom hours of operation.

Compensation:

Hourly wage paid weekly + monthly commissions based on sales.

At Torrco we are committed to having a Great Place to Work and a Great Place to Buy

Torrco is a drug-free workplace, you must be able to pass a background check and pre-employment drug screen in accordance with state and federal regulations.

Torrco is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.