Design Center Consultant

Construction Resources; Mount Pleasant (SC); On-site; USD 42,000 - 64,000; Full time

Job summary

Construction Resources in Mount Pleasant, SC is seeking a Design Center Consultant to guide clients through tile, flooring, plumbing fixtures, countertops and more, delivering high-touch service and expert product recommendations.

You will coordinate with product experts, present solutions, and help customers complete projects from concept to close, maintaining showroom presentation and strong client relationships.

Qualifications

• Responsibilities require strong customer service, product knowledge, and relationship-building.

Responsibilities

• Deliver personalized, high-touch customer service by understanding client needs and offering tailored product recommendations.
• Collaborate with clients to understand design visions and guide them with expert recommendations across tile, flooring, plumbing fixtures, countertops, and related products.
• Coordinate consultations with product experts to ensure clients receive in-depth assistance and timely follow-ups.
• Maintain showroom presentation with up-to-date displays and support promotional activities.
• Follow up with clients to ensure satisfaction and nurture ongoing relationships.

Job description

About Us

Construction Resources is a premier provider of high-end building materials and interior home products, renowned for our dedication to quality and innovation. Our design centers are celebrated for their sophisticated product offerings and exceptional customer service. We are seeking talented Design Center Consultants to join our team and provide outstanding guidance and support to our clients as they navigate their projects.

Position Overview

The Design Center Consultant will play a crucial role in delivering an exceptional customer experience by leveraging product knowledge and offering personalized guidance. This role involves understanding clients' project needs, providing expert recommendations, and ensuring a seamless connection to specialized experts within the showroom to facilitate the successful completion of their projects.

Key Responsibilities

• Customer Experience Management:
  • Deliver personalized and high-touch customer service by engaging with clients, understanding their project requirements, and offering tailored product recommendations.
  • Create a welcoming and informative atmosphere in the design center, addressing client inquiries and providing comprehensive product knowledge.
• Project Consultation:
  • Collaborate with clients to understand their design vision, preferences, and project requirements, and provide expert guidance to achieve their goals.
  • Share insights on current design trends and innovative solutions to enhance the clients’ project outcomes.
  • Engage in consultative selling to help clients understand CR’s full portfolio of product offerings and the opportunity to source all their products from a single vendor.
• Expert Coordination:
  • Facilitate introductions and coordinate consultations with specialized product experts within the design center, ensuring clients receive in-depth assistance for specific product categories.
  • Schedule meetings or follow-ups with experts to support the smooth progression of client projects.
• Product Guidance:
  • Maintain a thorough understanding of our product range, including tile, flooring, plumbing fixtures, countertops, and more, to provide clients with advice and solutions.
  • Offer explanations of product features, benefits, and applications to help clients make informed decisions.
• Showroom Presentation and Support:
  • Ensure the design center is organized, with up-to-date product displays and a visually appealing environment.
  • Assist the showroom team with maintaining high standards of visual merchandising and support promotional activities as needed.
• Client Follow-Up and Relationship Building:
  • Conduct follow-ups with clients to ensure their needs are met and their experience in the design center was exceptional.OTHER DUTIES

    Please note: this job description is not designed to cover or contain a comprehensive listing of activities, duties, and responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.

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