Design Associate – In-Home Sales & Customer Experience

Floor Coverings International; BLOOMINGTON (MN); On-site; USD 60,000 - 100,000; Full time

Benefits offered by this job

Paid training

Performance-based bonuses

Travel incentives

Job summary

Floor Coverings International is seeking a Design Associate in Bloomington, Minnesota, who has a passion for design and customer service. The role involves visiting customers' homes to assess flooring needs, providing design guidance, and managing customer relationships through the installation process.

The position offers paid training, competitive base salary plus commission, and performance-based bonuses. Join a fast-growing team dedicated to improving homeowners' spaces!

Qualifications

• Strong communication and people skills are crucial.
• Must enjoy working collaboratively with customers.
• Comfortable using technology for scheduling and reporting.

Responsibilities

• Visit customers’ homes to assess their flooring needs.
• Provide design guidance based on style, function, and budget.
• Manage relationships from consultation to installation.

Skills

Communication skills

Customer service

Organization

Reliability

Self-motivation

Education

Associate’s or Bachelor’s degree preferred

Tools

CRM software

iPad

Job description

About Us

Floor Coverings International (FCI) is the #1 flooring franchise in North America. We bring the showroom directly to the customer’s home, offering a high‑touch, consultative experience that’s completely different from the traditional retail flooring model.

We are seeking a Design Associate with a passion for design and customer service to join our fast‑growing team. If you’re outgoing, organized, and excited to help homeowners improve their spaces, this is a great opportunity to grow your career.

Key Responsibilities

Sales & Design Consultations

• Visit customers’ homes to assess their flooring needs
• Present flooring options using FCI’s exclusive technology and sales system
• Provide design guidance based on style, function, and budget
• Close sales through trust‑based, consultative selling

Customer Experience & Project Coordination

• Manage customer relationships from consultation to installation
• Communicate regularly with the customer, production team, and office staff
• Assist with material ordering and scheduling installations
• Follow up after jobs are complete to ensure satisfaction and collect referrals/reviews

Lead Management & Marketing

• Follow up on open and past estimates
• Re‑engage old leads and prospects
• Attend local networking groups and community events
• Support marketing initiatives such as door hanger distribution and home shows

Requirements

• Associate’s or Bachelor’s degree preferred
• Strong communication and people skills – must enjoy working with others
• Organized, reliable, and self‑motivated
• Comfortable using technology (iPad, CRM, email – training provided)
• Valid driver’s license and reliable transportation required
• Willingness to undergo a comprehensive background check
• Willing to wear company‑branded attire during appointments (provided)

What We Offer

• Paid training and mentorship to help you succeed
• Competitive base salary + uncapped commission
• Performance‑based bonuses and travel incentives (e.g., annual trip to Cancun)
• Growth opportunities into leadership or specialized roles
• Positive, team‑oriented culture
• All sales tools, iPad, and branded clothing provided

Schedule

• Monday to Friday
• Occasional evenings/weekends for events or appointments

Compensation

Base Salary + Commission + Bonuses

Top performers earn in six‑figures annually

Ready to Join a Winning Team?

Apply now to take the next step in your sales or design career and help homeowners love where they live!

Floor Coverings International is the #1 mobile flooring franchise in North America. Our unique shop‑at‑home model allows customers to get perfect new floors without ever leaving their home. Our 400,000+ customers give us an average 4.8 star rating. That’s a big reason why we’re growing six times faster than our competitors. This rapid growth has increased our immediate need to keep up with demand by increasing the size of our teams. If you are a service‑minded individual who loves to have fun – we are the company for you!

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to Floor Coverings International Corporate.