Dermatology Triage Medical Assistant — Fast-Paced Clinic

The Woodruff Institute; Naples (FL); On-site; USD 20,000 - 22,000; Full time

Benefits offered by this job

Health benefits

Dental benefits

Vision benefits

401(k)

Job summary

The Woodruff Institute in Naples, FL is seeking a Triage Medical Assistant to join our dermatology and facial plastic surgery team. This full-time role supports the medical office by handling scheduling, triage calls, patient communications, and administrative tasks to keep operations running smoothly in an outpatient setting.

Ideal candidates have 1–3 years in customer service, MA certification, and strong English communication.

Qualifications

• High School diploma or GED required.
• 1–3 years in a Customer Service position.
• Certification as a Medical Assistant.
• Ability to speak, read and write English.

Responsibilities

• Answer phones; triage patient calls; schedule appointments.
• Provide patients with test results and instructions.
• Educate patients regarding procedures and medications.
• Manage electronic pathology logs and logs for melanoma patients.
• Handle prior authorization paperwork for prescriptions.
• Type and mail consultation letters to PCPs.
• Document Office Visit notes for PDT procedures.
• Monitor customer service expectations across clinical areas.

Skills

Verbal communication

Written communication

Education

High School diploma or GED

Tools

Scheduling software

EMR software

Job description

The Woodruff Institute in Naples, FL is seeking a Triage Medical Assistant to join our dermatology and facial plastic surgery team. This full-time role supports the medical office by handling scheduling, triage calls, patient communications, and administrative tasks to keep operations running smoothly in an outpatient setting.

Ideal candidates have 1–3 years in customer service, MA certification, and strong English communication.