Dermatology Referral Coordinator - Patient Access

Friendsofkerhonkson; Glendale (AZ); On-site; USD 42,000 - 54,000; Full time

Job summary

Banner Health Dermatology seeks an Administrative Services coordinator to manage referral orders and coordinate communications between patients, providers, and payors. This role ensures timely authorization, tracks referrals, and maintains up-to-date knowledge of insurance guidelines within a Banner Medical Group practice.

The position emphasizes strong customer service, effective verbal and written communication, and the ability to handle multiple priorities in a fast-paced environment.

Qualifications

• High school diploma or GED required.
• At least 1 year of direct patient interaction/experience in medical, insurance, or healthcare setting.
• Knowledge of HIPAA regulations and patient privacy requirements.

Responsibilities

• Schedule appointments for specialty physician services and testing.
• Act as liaison between patients, providers, and staff for referral and follow-up needs.
• Provide clinical information for payor authorization prior to services.
• Track referrals and follow up on outstanding referrals at 30/60/90 days.
• Understand medical terminology and insurance environment; use resources to learn payor rules.
• Collaborate with outside referral sources and community resources.

Skills

Customer service

Verbal communication

Written communication

Problem solving

Multi-tasking

Education

High school diploma

Tools

MS Office

Job description

Banner Health Dermatology seeks an Administrative Services coordinator to manage referral orders and coordinate communications between patients, providers, and payors. This role ensures timely authorization, tracks referrals, and maintains up-to-date knowledge of insurance guidelines within a Banner Medical Group practice.

The position emphasizes strong customer service, effective verbal and written communication, and the ability to handle multiple priorities in a fast-paced environment.