Medical Referral & Back-Office Coordinator

Bespoke Dermatology & Aesthetics; Arcadia (CA); On-site; USD 42,000 - 60,000; Full time

Job summary

Bespoke Dermatology & Aesthetics is seeking a detail-oriented Back Office/Referral Coordinator to connect patients, providers, medical specialists, and insurers for timely, specialized care. You will manage referrals, obtain prior authorizations, verify insurance, schedule follow-up appointments, and keep accurate EMR records.

Collaboration with doctors and staff ensures safe record sharing and smooth patient experiences, with a friendly, patient-focused approach.

Qualifications

• High school diploma or equivalent required.
• Minimum 1 year of experience in medical office/clinic or hospital setting preferred.
• Familiarity with medical terminology, insurance plans, and the prior authorization process.
• Experience using EMR systems and basic computer programs.

Responsibilities

• Submit, process and track all incoming and outgoing patient referral requests.
• Obtain prior authorizations and insurance verifications from insurance companies.
• Assist with scheduling follow-up appointments.
• Update and maintain accurate patient information in our EMR system.
• Work closely with doctors, medical assistants, and our team to share medical records safely.
• Answer patient questions about their referrals and guide them through the process.

Skills

Communication skills

Attention to detail

Patient-focused

Medical terminology

Education

High school diploma or equivalent

Tools

EMR systems

Basic computer skills

Job description

Bespoke Dermatology & Aesthetics is seeking a detail-oriented Back Office/Referral Coordinator to connect patients, providers, medical specialists, and insurers for timely, specialized care. You will manage referrals, obtain prior authorizations, verify insurance, schedule follow-up appointments, and keep accurate EMR records.

Collaboration with doctors and staff ensures safe record sharing and smooth patient experiences, with a friendly, patient-focused approach.