Dermatology Patient Services & Scheduling Specialist

The Dermatology Group; Lawrence (MA); On-site; USD 17,000 - 28,000; Full time

Job summary

The Dermatology Group in Lawrence, MA seeks a Patient Services Representative - Call Center to deliver friendly, professional support to patients and providers. You will assist with appointment scheduling and inquiries, triage concerns, and help ensure a positive patient experience in a busy dermatology practice.

Qualifications include a high school diploma, 0–1 year in customer service (healthcare preferred), and comfort using multiple computer systems and Microsoft Office.

Qualifications

• High school diploma or equivalent.
• 0–1 year in customer service, preferably in a healthcare environment.
• Medical Customer Service experience highly preferred.
• Proficiency in navigating multiple computer systems and familiarity with Microsoft Office applications.

Responsibilities

• Respond to incoming calls promptly and professionally, assisting with appointment scheduling and addressing inquiries.
• Triage, route, and elevate concerns while maintaining a high standard of customer service.
• Acquire understanding of provider preferences and service offerings to schedule appointments efficiently.
• Collaborate with team to identify and implement process improvements and support new practice rollouts.

Skills

Customer service

Healthcare environment

Microsoft Office

Multi-system navigation

Education

High school diploma or equivalent

Job description

The Dermatology Group in Lawrence, MA seeks a Patient Services Representative - Call Center to deliver friendly, professional support to patients and providers. You will assist with appointment scheduling and inquiries, triage concerns, and help ensure a positive patient experience in a busy dermatology practice.

Qualifications include a high school diploma, 0–1 year in customer service (healthcare preferred), and comfort using multiple computer systems and Microsoft Office.