Dermatology Patient Care & Scheduling Coordinator

Westlake Dermatology P A; Round Rock (TX); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Benefits

401K options

Job summary

Westlake Dermatology is seeking a full-time Patient Coordinator for our Round Rock office. You will greet patients, schedule appointments, verify insurance, collect payments, and maintain accurate patient information.

The role requires excellent customer service, strong communication, and the ability to work in a fast-paced team. Prior medical office experience is helpful and Microsoft Word/Excel skills are beneficial.

We offer benefits and 401K options for full-time employees.

Qualifications

• High school diploma required.
• College degree preferred.
• At least one year prior medical office or veterinary experience preferred.

Responsibilities

• Responsible for patient check-in and greeting each patient in a pleasant and professional manner.
• Track patients in the reception area and communicates with them as needed.
• Schedule, cancel and reschedule patient appointments.
• Enter and/or verify accuracy of patient demographic and insurance information in the computer.
• Collect payments (co-pay, cosmetic treatment fees, surgery balances, etc.).
• Responsible for reconciling/balancing medical records daily.
• Prepare scheduling deposits per providers as needed.
• Scan/route provider charts and pre-operational charts.
• Check internal and Outlook messages daily and respond.
• Answer office phones promptly & professionally and return voicemails as necessary.
• Ensure that proper authorization or referral is collected from each patient.
• Assist patients with check out process, e.g. scheduling next appointment, accepting payment, etc.
• Recommend products and answer questions about various skin care products and procedures.
• Monitor inventory levels of skin care product and replenishes when necessary.
• Maintain proper office opening and closing procedures.
• Monitor waiting room to ensure furnishings and magazines are orderly and clean.
• Assist in general office duties as needed.
• Follow company policy on all HIPAA procedures/protocols.
• Follow company business policies (i.e. Product Return Policy, Allowable Forms of Payment & Financing, No-Shows and Late Collections, Phone – in Credit Card Authorization/Payments).
• Follow and respect Employee Policies
• Report to work in a timely manner and maintain good attendance

Skills

Customer service

Communication

Teamwork

Problem solving

Multitasking

Attention to detail

Discretion

Microsoft Word

Microsoft Excel

Medical office procedures

Education

High school diploma

Associate or Bachelor's preferred

Tools

Microsoft Word

Microsoft Excel

Job description

Westlake Dermatology is seeking a full-time Patient Coordinator for our Round Rock office. You will greet patients, schedule appointments, verify insurance, collect payments, and maintain accurate patient information.

The role requires excellent customer service, strong communication, and the ability to work in a fast-paced team. Prior medical office experience is helpful and Microsoft Word/Excel skills are beneficial.

We offer benefits and 401K options for full-time employees.