Patient Experience & Scheduling Coordinator

Westlake Dermatology P A; Austin (TX); On-site; USD 24,796 - 27,552; Full time

Job summary

Westlake Dermatology is hiring a Full-time Patient Coordinator at our Lamar Central Office in Austin, TX. The role includes greeting patients, scheduling, verifying insurance, collecting payments, and performing general office duties with a focus on professional patient interactions.

The ideal candidate has strong customer service, multitasking, and computer skills, plus HIPAA compliance. A high school diploma is required; a college degree is a plus, and prior medical office experience is

Qualifications

• High school diploma required.
• College degree (Associate or Bachelors) preferred.
• At least one year prior medical office or veterinary experience preferred.

Responsibilities

• Greet patients and manage check-in/check-out in a pleasant and professional manner.
• Track patients in the reception area and communicate delays to them.
• Schedule, cancel and reschedule patient appointments.
• Enter/verify patient demographic and insurance information in the computer.
• Collect payments (co-pay, cosmetic treatment fees, surgery balances).
• Reconcile/balance medical records daily.
• Prepare scheduling deposits per providers as needed.
• Handle phone calls and voicemails promptly and professionally.

Skills

Customer service

Communication

Teamwork

Problem solving

Multi-tasking

Detail oriented

Discretion

MS Word

MS Excel

Medical office knowledge

Phone etiquette

Organized

Education

High school diploma

Associate or Bachelors

Tools

Microsoft Word

Microsoft Excel

Job description

Westlake Dermatology is hiring a Full-time Patient Coordinator at our Lamar Central Office in Austin, TX. The role includes greeting patients, scheduling, verifying insurance, collecting payments, and performing general office duties with a focus on professional patient interactions.

The ideal candidate has strong customer service, multitasking, and computer skills, plus HIPAA compliance. A high school diploma is required; a college degree is a plus, and prior medical office experience is