Dermatology Front Office Lead: Elevate Patient Experience

Schweiger Dermatology Group; Town of Hamburg (NY); Presencial; USD 25 000 - 32 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical insurance

HSA/FSA

Dental insurance

Vision insurance

401K after 30 days

Short Term Disability

Transit pre-tax benefits

Birthday personal holiday

Employee discounts on Schweiger skin &

Resumo da oferta

Schweiger Dermatology Group in Hamburg, NY is seeking a Lead Patient Coordinator for our Hamburg Office. You will assist the General Manager, supervise front office staff, and ensure smooth patient flow. Dermatology experience and healthcare familiarity are required.

This full-time role offers a professional work environment with a focus on patient experience, teamwork, and regulatory compliance. Availability includes weekdays and rotating Saturdays within 7a-7:30p hours.

Qualificações

• 2-3 years experience in a dermatology/medical environment preferred.
• Experience using EMR software and patient scheduling systems preferred.
• Must be computer savvy and familiar with Microsoft Word, Excel, and Outlook.
• Strong communication, interpersonal, and organizational skills.
• Excellent patient relation and customer services skills.
• Must be professional, reliable, and dedicated employee.

Responsabilidades

• Promote a professional and welcoming atmosphere that enhances the quality of service and care offered to patients, respective providers, PCs, and MAs.
• Lead by example, maintains office presence and highest level of professionalism.
• Assists GM with finding coverage for necessary shifts should there be a call out, emergency or PTO taken.
• Train and supervise all front office staff. Check that beginning and end of day checklists are performed and signed off daily.
• Conduct weekly meetings with fellow PCs. Provide weekly feedback to the General Manager to discuss progress of employees and assess employees in need of re-training.
• Oversee scheduling tasks to ensure cancellations and confirmations and superbill entry are done correctly.
• Notify, document, and advise respective General Manager of all personnel and patient complaints or issues.
• Maintain all office equipment and inventory; follow bi-weekly ordering protocol.
• Oversee creation of new medical records and ensure data is entered correctly into the system.
• Maintain confidentiality of all patient and employee information.
• Enforce CLIA, OSHA and HIPAA regulations.
• Audit PC checklists and ensure closing duties are performed; secure cash deposits.
• Have thorough knowledge of all procedures performed at offices.
• Perform other duties as assigned by supervisor.

Conhecimentos

Communication

Interpersonal skills

Organizational skills

Patient relations

Multitasking

Ferramentas

EMR software

Microsoft Word

Excel

Outlook

Descrição da oferta de emprego

Schweiger Dermatology Group in Hamburg, NY is seeking a Lead Patient Coordinator for our Hamburg Office. You will assist the General Manager, supervise front office staff, and ensure smooth patient flow. Dermatology experience and healthcare familiarity are required.

This full-time role offers a professional work environment with a focus on patient experience, teamwork, and regulatory compliance. Availability includes weekdays and rotating Saturdays within 7a-7:30p hours.