Dermatology Front Desk Concierge

Platinum Dermatology Partners; Riverside (CA); On-site; USD 31,684 - 33,062; Full time

Benefits offered by this job

Medical, Dental, and Vision insurance

Short-term/Long-term disability

Life and other voluntary plans

401(k) plan

Employee Referral Program

Paid Time-Off

Company-Paid Holidays

Job summary

Platinum Dermatology Partners in Riverside, CA seeks a Front Desk Coordinator to manage patient check-in, appointment scheduling, and routine inquiries in a fast-paced dermatology clinic.

You will verify insurance, collect copays, update patient records in EMA, and collaborate with clinicians to ensure a smooth patient experience. Prior medical front desk experience and CPT/ICD-10 knowledge are preferred; EMR proficiency is a plus.

Qualifications

• High School Diploma or GED equivalent is required.
• Minimum 2-3 years of front desk experience in a medical office/clinic.
• Prior dermatology or cosmetic experience preferred.
• Proficient in patient check-in/check-out workflows.
• Experience with insurance verification and scheduling required.
• Knowledge of medical dermatology terms/CPT, ICD-10.
• Quality written and verbal communication skills.
• Professional in appearance and mannerisms.
• Able to work efficiently in a fast-paced environment.
• EMR system experience a plus.

Responsibilities

• Handle front desk operations including answering phones, greeting patients, scheduling appointments, addressing routine inquiries, and forwarding non-routine requests to appropriate personnel.
• Prepares necessary patient paperwork before the patient’s appointment.
• Review EMA for information that needs to be updated.
• Updates patients' information and accurately enters it in EMA.
• Identifies payer sources, verifies insurance eligibility, and verifies prior authorization.
• Recording and collecting patient copays and/or balances at check-in/out.
• Other duties as assigned

Skills

Front desk experience

Medical office experience

Insurance verification

EMR systems

Education

High School Diploma or GED

Job description

Platinum Dermatology Partners in Riverside, CA seeks a Front Desk Coordinator to manage patient check-in, appointment scheduling, and routine inquiries in a fast-paced dermatology clinic.

You will verify insurance, collect copays, update patient records in EMA, and collaborate with clinicians to ensure a smooth patient experience. Prior medical front desk experience and CPT/ICD-10 knowledge are preferred; EMR proficiency is a plus.