Derm Center Manager - Patient Experience & Growth

The Dermatology Specialists; Philadelphia (Philadelphia County); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Educational stipend

Cosmetic services discounts

Job summary

The Dermatology Specialists is seeking a Center Manager to lead the daily operations of a dermatology center, ensuring an excellent patient experience, strong patient access, an engaged team, and disciplined operating costs. You will partner with clinicians to support providers and meet financial and quality goals.

This hands-on leadership role requires being visible on the floor, using data to drive decisions, and coaching staff to own outcomes, while building a culture of accountability and

Qualifications

• Experience: At least 3 years of medical practice or ambulatory clinic management experience, including direct supervision of clinical and front office staff.
• Financial acumen: Experience managing to a budget or P&L and using operating reports to drive decisions.
• Revenue cycle knowledge: Working knowledge of front end revenue cycle (registration, eligibility, authorizations, collections) and payers.
• Systems: Proficiency with EHR and practice management systems and Microsoft Office (Excel, Outlook, Teams).
• Availability: Ability to work flexible hours, including some evenings and weekends, to support a 7 day a week schedule.

Responsibilities

• Own the patient experience from scheduling through check out, ensuring visits are on time and welcoming.
• Monitor patient satisfaction, respond to concerns, and close the loop.
• Manage patient flow and reduce wait times while keeping schedules on track.
• Oversee staffing, onboarding, payroll, and PTO; lead with coaching and performance management.
• Own center P&L and operating budget, and review monthly financial reports with leadership.

Skills

Leadership

Ownership

Communication

Data-driven

Collaboration

Staff development

Education

Bachelor's degree in healthcare administration, business, or related field

Tools

EHR systems

Practice management software

Microsoft Office (Excel, Outlook, Teams)

Job description

The Dermatology Specialists is seeking a Center Manager to lead the daily operations of a dermatology center, ensuring an excellent patient experience, strong patient access, an engaged team, and disciplined operating costs. You will partner with clinicians to support providers and meet financial and quality goals.

This hands-on leadership role requires being visible on the floor, using data to drive decisions, and coaching staff to own outcomes, while building a culture of accountability and