Deputy Project Manager

Nisga'a TEK, LLC; Kearneysville (WV); Hybrid; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Deputy Project Manager to lead project teams focused on technical aspects for the US Coast Guard. This role involves overseeing help desk operations, ensuring alignment with organizational goals, and optimizing support systems. Candidates should possess strong leadership skills, a deep understanding of service desk operations, and the ability to deliver high-quality solutions. Join a company that values dedication and offers competitive salaries and comprehensive benefits, including medical, dental, and professional development opportunities.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Plan with Company Matching

Paid Time Off

Professional Development Opportunities

Qualifications

• Strong knowledge of ITIL best practices and service desk operations.
• Experience leading technical teams and delivering high-quality solutions.
• Minimum 7+ years experience with help desk support technologies.

Responsibilities

• Oversee daily operations of the application help desk support.
• Ensure operations align with the Coast Guard's goals and optimize staffing.
• Make continuous improvement recommendations for support desk operations.

Skills

Service Desk Operations

ITIL Best Practices

Technical Support Frameworks

Problem-Solving

Communication Skills

Leadership

Organizational Skills

Strategic Thinking

Education

Associates Degree

10 years of Call Center Management Experience

Tools

BMC Remedy

BMC Smart Reporting

Oracle

PBX Systems

Automatic Call Distribution Systems

Job description

Overview

Please note that this position is contingent upon the successful award of a contract currently under bid.

Global in service but local in approach, Nisga'a Tek is committed to high-quality service for those who defend us. Nisga'a Tek ensures mission assurance and execution for customers and warfighters, providing intelligence, IT, cyber security, training, logistics, administrative, acquisition, and background investigation services.

Summary:

The Deputy Project Manager (DPM) will be responsible for leading project teams with a focus on the technical aspects to meet customer requirements supporting the US Coast Guard Product Support Service Desk.

May be eligible for telework part-time at the government's discretion.

Responsibilities

Essential Job Functions:

• Responsible for the day-to-day operations of the application help desk support.
• Focus on scheduling personnel, staffing levels, and providing measurement criteria on various timeframes.
• Ensure operations align with the Coast Guard's goals, analyze statistical data to optimize staffing and support desk systems.
• Oversee the proper operation of on-site resources, including the Automatic Call Distribution system and statistical data management in the PSSD database.
• Make continuous improvement recommendations to the Coast Guard regarding the support desk operations.
• Perform other duties as needed.

Qualifications

Necessary Skills and Knowledge:

• Strong knowledge of service desk operations, ITIL best practices, and technical support frameworks.
• Ability to lead technical teams and deliver high-quality solutions.
• Excellent problem-solving, communication, and interpersonal skills.
• Strong organizational and multitasking skills.
• Effective leadership and team-building abilities.
• Strategic thinking and attention to detail.

Minimum Qualifications:

• Associates Degree OR 10 years of call center management experience.
• Prefer PMP, ITIL, HDI, or other relevant certifications.
• Experience with Privileged User Management Program (PUMP), Windows, Networks, BMC Remedy, BMC Smart Reporting, and Oracle.
• Minimum 7+ years experience with PBX systems, Automatic Call Distribution Systems, or other help desk support technologies.
• Public Trust (Tier 2 Investigation)

Preferred Qualifications:

• Knowledge of US Coast Guard operations, policies, or federal government processes is a plus.

Pay and Benefits

At Goldbelt, we value and reward our team's dedication and hard work. We offer a competitive salary based on your qualifications and experience, along with comprehensive benefits including medical, dental, vision insurance, a 401(k) plan with company matching, tax-deferred savings, paid time off, and professional development opportunities.