DC Government Team Lead - Operations & Training

Bering-Alaka'ina Holdings, LLC; Washington (District of Columbia); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

401K with company match

Medical insurance

Dental insurance

Disability insurance

Life insurance

Tuition reimbursement

Paid time off

11 paid holidays

Job summary

Bering-Alaka`ina Holdings, LLC seeks a Team Leader to oversee daily operations for a government contract in Washington, DC. You will direct mail open, cashier, image capture, data entry, and QA processes while ensuring adherence to procedures and internal controls.

You will lead a team, coordinate workload, and report status while fostering continuous process improvement and customer service excellence under a secret clearance requirement.

Qualifications

• Six (6) years of general office experience.
• Four (4) years of experience utilizing MS Word, MS Power Point, MS Excel, MS SharePoint, and MS Outlook.
• Demonstrated customer service experience.
• Demonstrated ability to lead, manage, assign, delegate, prioritize, and organize workflow duties of a team.
• Good oral and written communication skills.
• Ability to prioritize workload for small teams and possess good organizational skills.
• Ability to effectively interface with the public and provide excellent customer service.
• Ability to analyze, interpret, and apply regulatory material and internal controls.

Responsibilities

• Plan, direct, and coordinate the daily activities of mail open, cashier, image capture, image review, data entry, quality control and PRISM.
• Plan and follow established procedures and methods to meet changing processing requirements.
• Provide regular operational feedback, management meetings, status updates, attendance reporting, training records, and other production activity reporting.
• Notify the DPSM of any problems or issues with staff adherence to procedures, internal controls violations.
• Monitor workload and propose how to divide work among support staff.
• Monitor contractor performance and ensure work meets standards and procedures.
• Assist with prioritizing workload and training contract personnel.
• Make recommendations to improve processes and assist with problem solving and continuous improvement.
• Maintain flexibility to meet goals as directed by the Government.

Skills

Team leadership

Customer service

Oral & written communication

Workflow prioritization

Regulatory analysis

Public interface

Education

Bachelor's Degree

Tools

MS Word

MS PowerPoint

MS Excel

MS SharePoint

MS Outlook

Job description

Bering-Alaka`ina Holdings, LLC seeks a Team Leader to oversee daily operations for a government contract in Washington, DC. You will direct mail open, cashier, image capture, data entry, and QA processes while ensuring adherence to procedures and internal controls.

You will lead a team, coordinate workload, and report status while fostering continuous process improvement and customer service excellence under a secret clearance requirement.