Deputy Program Manager

GardaWorld; Richmond (VA); Hybrid; USD 120,000 - 125,000; Full time

Job summary

A premier security company is seeking a Deputy Program Manager to oversee its Global Security Operations Center operations in Richmond, VA. This role requires strategic leadership, operational management, and a commitment to ensuring high standards of security and efficiency. Successful candidates will have significant experience in high-intensity environments and demonstrable leadership skills to guide diverse teams in a dynamic setting. Comprehensive benefits and opportunities for career growth are provided.

Benefits

Comprehensive Benefits

401(k) with employer matching contributions

Paid time off (PTO)

Paid holidays

Disability coverage and life insurance options

Qualifications

• Five (5) years’ experience in a high-intensity environment.
• Management experience overseeing at least ten (10) subordinates.
• Excellent oral and written communication skills.

Responsibilities

• Provide senior-level direction for operational response in GSOC.
• Monitor and track metrics for client contract.
• Lead initial crisis management functions and ensure customer service excellence.

Skills

Communication

Problem Solving

Leadership & Navigation

Cultural Awareness

Relationship Management

Education

Associate’s degree in Security, Management, Criminal Justice, Computer Science, or related field

Job description

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Deputy Program Manager Opportunity!

GardaWorld is hiring a Deputy Program Manager. The Deputy Program Manager will develop and execute all client needs associated with the management of Global Security Operations Center (GSOC), Information Technology (IT), Training, and Intelligence Analysts chiefly within the Richmond, VA Region, to ensure an ongoing pool of available and qualified candidates meet the contract hiring needs.

Job Description

Deputy Program Manager Opportunity!

GardaWorld is hiring a Deputy Program Manager. The Deputy Program Manager will develop and execute all client needs associated with the management of Global Security Operations Center (GSOC), Information Technology (IT), Training, and Intelligence Analysts chiefly within the Richmond, VA Region, to ensure an ongoing pool of available and qualified candidates meet the contract hiring needs.

What’s In It For You

• Competitive Salary: $120,000-$125,000k / year
• Work Site Location: Richmond, VA
• Set Schedule: Hybrid schedule- based on business needs. This position may require long hours and weekend work.
• Comprehensive Benefits: Medical, dental, and vision insurance plans, 401(k) with employer matching contributions, paid time off (PTO) policy, paid holidays, disability coverage, and life insurance options.
• Career Growth: Career growth opportunities at GardaWorld
  
  

Your Responsibilities

• Provide senior-level direction for operational and tactical response to issues encountered by the teams on-shift in the GSOC, System Analyst, and Intelligence Analyst in a dynamic, high-intensity environment
• Provide strategic direction and hands-on guidance to Supervisors and other team members to manage all activities and emerging issues that occur on-shift, including physical security, safety, and business continuity events
• Respond to escalations and provide direct assistance/communications to client stakeholders, including field-based security, site security facilitators, and facilities account managers as required
• Utilize professional judgement to assess immediate risks to the safety and security of customers; provide timely communications to customers about those risks when needed
• Lead initial crisis management functions in response to breaking events and works with regional crisis leads for incident escalation and handover
• Provide exemplary customer service to the client and those requiring GSOC/IT/Training/System Analyst support or services; assist team members to reach similar level of customer service-related excellence
• Provide oversight and quality assurance for all tasks completed on assigned shifts, including final product review and approval prior to dissemination
• Monitor and track metrics and key performance indicators for monthly and quarterly review as required by the client contract
• Serve as line manager to the GSOC account manager and skip-level manager to their subordinates
• Ensure appropriate staffing coverage and alignment of responsibilities
• Provide direct support and engagement to help subordinates reach their performance potential within assigned roles and meet broader professional development goals
• Manage performance-related staff concerns and issues in accordance with company policies
• Strategic Vision and Continuous Improvement
• Serve as a senior-level contributor to strategic discussions about the direction of all responsible programs and programmatic evolutions that expand and improve services and customer experience
• Contribute to the development and/or maintenance of policies and procedures impacting matters of communication, IT, and intelligence efficacy
• Support efforts to identify new technologies and business processes to improve overall portfolio/security efficiency
• Manage operational implementation of technology and process changes in accordance with approved change management plans
• Facilitate scheduling to ensure all critical posts are filled and billed in accordance with the work order/invoices
• Conduct invoice oversight and correct errors prior to invoice submission
• Escalate issues as required to more senior-level management and/or client
  
  

Your Qualifications

• Associate’s degree in Security, Management, Criminal Justice, Computer Science, or related field
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment
• Five (5) years’ experience in a high-intensity, high-volume environment, such as a Security Operations Center, Crisis Management/Response Center, or Customer Call Center
• Management experience to include direct, simultaneous oversight of at least ten (10) subordinates (direct and indirect)
• Work experience demonstrating a proven track-record in three key areas:
• Managing diverse teams under pressure to achieve results while fostering a supportive, collaborative environment
• Managing timely assessments of potential risks to the customer and overseeing immediate response to the satisfaction of stakeholders and/or in accordance with established policies and procedures; and
• Managing multiple priorities and concerns and escalating significant issues to senior-level management as necessary
• Educational or work experience gathering and analyzing data to create metrics that support positive change and continuous improvement recommendations
• Demonstrated effectiveness as a direct manager-of-record to diverse, cross-functional teams filling junior and junior-mid-level roles in an organizational hierarchy
• Excellent oral communications skills, with proven ability to communicate directly with client and other customers
• Excellent written communications skills, to include editing final products for business leader and customer consumption
• Demonstrated ability to effectively manage change and conflict
• Ability to maintain correspondence, discussions, and materials in strictest confidence
• Effective management skills in high-intensity, dynamic situations
• Ability to manage competing priorities and reprioritize according to situation or client expectations
• Professional judgement to escalate issues requiring senior-level management support and response
• Proficient computer skills with the ability to quickly navigate and oversee the use of multiple systems and applications
• Ability to maintain situational awareness of multiple security systems and applications simultaneously
• Strong business acuity
• Ability to effectively manage multiple employees with diverse personalities and
  

Competencies

Your Skills and Competencies:

• Hands-on Approach
• Business Acumen
• Problem Solving
• Communication
• Consultation
• Cultural Awareness
• Leadership & Navigation
• Relationship Management
• Ethical Practice
• Resilience
  
  

Ideal Skills, Characteristics, & Experiences:

• Results and people-oriented, balancing business considerations
• Process-driven mentality
• Highly organized
• Self-motivated with a high sense of urgency
• Stable, progressive work history
• Excellent communication skills
• Acts with integrity
• Resilient and adaptable
• Competitive spirit
• Ability to develop relationships at all levels
• Willingness to get involved in all aspects of the business
  
  

GardaWorld: Make the World a Safer Place

In the United States, GardaWorld Security remains the only guarding security company to be Certified by Great Place to Work. This could be more than a job - 26% of our corporate employees started as frontline workers.

GardaWorld Security is a global champion in sophisticated and tailored security solutions, employing and training highly skilled and dedicated professionals across the globe, offering a wealth of opportunities to individuals looking to gain experience and develop professionally in a growing industry.

It is the policy of GardaWorld Security Services to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, veteran status, or disability in accordance with applicable federal laws. In addition, GardaWorld Security Services complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment including, but not limited to hiring, placement, assignment, promotion, termination, layoffs, recalls, transfers, leaves of absence, compensation, and training. It is also the policy of GardaWorld Security Services not to honor requests that employees be assigned on the basis of sex or any other classification protected by law, unless such request is based on a bona fide occupational qualification for that assignment.

License Number: 116404

Qualifications

Education

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Project Management and Information Technology

• Industries

  Security and Investigations

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