General Manager, DMC USA

Intrepid Travel; Denver (CO); On-site; USD 115,000 - 135,000; Full time

Benefits offered by this job

Flexible work arrangements

Work-from-home option

Annual Intrepid trip

Family discounts

Extra leave for trips

Parental leave (minimum 10 weeks)

Learning and mentorship programs

Volunteer leave

Employee Assistance Program

Job summary

Intrepid Travel is seeking an experienced General Manager, DMC USA to lead our destination management operations across Intrepid, Wildland Trekking, and Urban Adventures in the United States. You will oversee operations, finance, contracting, reservations and a multi-disciplinary team, driving growth and profitability in a high-impact market.

Reporting to the President, Americas, you will build a high-performing leadership network, advance risk management, ensure regulatory compliance, and shape

Qualifications

• Senior management experience with direct accountability for a multidisciplinary team
• DMC or destination operations experience preferred
• Strong understanding of commercial, operational and people requirements of a complex travel business
• Excellent written and spoken English

Responsibilities

• Lead DMC USA for Intrepid, Wildland Trekking, and Urban Adventures in the US
• Drive growth, profitability and brand positioning in key US markets
• Build, coach and retain a high-performing leadership team and field workforce
• Collaborate with GMs and the Presidents to align with broader strategic goals

Skills

Ground operations management

US adventure travel market knowledge

Senior leadership

People leadership

Strategic vision setting

Financial literacy

Risk and incident management

Regulatory knowledge (tourism)

Integration of acquired businesses

Fluent English

Job description

We are looking for an experienced and dynamic General Manager, DMC USA to lead our Destination Management Company across Intrepid, Wildland Trekking, and Urban Adventures in the United States. Our DMC is the business responsible for operating and delivering our trips and programs in the US, including operations, finance, contracting, reservations, and the teams that support trip delivery. This is a key leadership role with the opportunity to shape our growth and market position while building and leading a high-performing team across one of our most important markets. This role requires a leader with strong DMC or comparable destination operations experience, with a proven understanding of how to manage the commercial, operational, and people requirements of a complex travel business.

The GM will implement long-term strategic plans while overseeing the day-to-day business, with a strong emphasis on people leadership. This includes building, coaching, and retaining a high-performing leadership team, as well as fostering a connected and engaged field workforce of leaders, guides, and crew across a large and diverse country.

The successful candidate will be responsible for driving growth and positioning the Intrepid and Wildland brands in our key US markets and destinations, including national parks from coast to coast. They will enable the company to achieve its goals by developing new business, driving sales growth, ensuring profitability, delivering exceptional products to our partners, and developing a high-performing team across the region.

Reporting to the President, Americas, this role will work closely with the General Manager, DMC Canada and collaborate with other GMs and the global business to achieve broader strategic goals and results.

This is an onsite role based in our Golden, Colorado office, with a requirement to work in the office five days per week.

The salary range for this position is $115,000–$135,000 USD annually based on experience, plus some excellent perks and benefits.

A passion for travel is a must-have! With it you’ll bring:

• Strong knowledge of managing ground operations in the United States, including national parks, wilderness, and multi-day active products.
• Strong knowledge of the U.S. adventure and experiential travel market, key destinations, and trade partners.
• Minimum of senior management experience; company or country management experience preferred.
• Proven senior leadership experience with direct accountability for a multidisciplinary team, including leading leaders (managers of managers).
• Demonstrated ability to set a clear vision and direction, translate strategy into team priorities, and hold people accountable for outcomes.
• High level of financial literacy and proven commercial and strategic decision-making skills.
• Proven understanding of risk and incident management in outdoor and remote environments.
• Working knowledge of U.S. tourism regulations, including federal land agency permitting (NPS Commercial Use Authorizations, USFS and BLM special use permits), state seller-of-travel registrations, and federal and state employment law.
• Experience integrating acquired businesses, brands, and teams is highly regarded.
• Excellent written and spoken English.
• Experience in tourism or an operations-, sales-, or customer-focused industry.

Please note

• We recognise that AI use in applications is becoming more common. We review applications carefully, so if you choose to use AI, please do so thoughtfully and include something personal - it really makes a difference.
• Due to the volume of applications we receive, we may not be able to provide individual feedback to every applicant.
• We also reserve the right to close this advert earlier if we receive a high volume of applications.

Our people reflect the diversity of our customers and the communities we visit:

Intrepid is made up of 71 nationalities in over 30 countries, and we recognise that diversity makes us a stronger business. We support a culture where people can be themselves and encourage applications from people of all backgrounds. Including First Nations People, LGBTQI+ people, those living with a disability, or from disadvantaged backgrounds, and all people from different ethnicities, races, and religions.

Rewarding and developing our people is important to us, some of our work perks include:

• Flexible work arrangements, work-from-home and the ability to 'work from anywhere' 4 weeks a year
• A free Intrepid trip every year, plus generous discounts for families, and close friends
• 5 extra days of leave a year for use on Intrepid trips
• A minimum of 10 weeks paid parental leave for all parents, and other additional leave provisions.
• Access to e-learning platforms, professional development and mentor programs
• 20 hours of volunteer leave every year to use on causes most important to you
• Employee Assistance Program, a 24/7 service that offers counselling for you and your family

We are Real. Together. Ambitious. Impactful.

These are our values and to us they're more than just words, they are the pillars of our success and every day it's our people and the work they do that bring them to life.

We aim to ensure diversity, equity, and inclusion stay part of our recruitment process. If you require any reasonable adjustment to participate in the recruitment process, please contact us at [e-mail] with your name, location, and what you require, we will then be in touch to support your application.