Deputy Operations Head

Zensar Technologies; Dallas (TX); On-site; USD 130,000 - 200,000; Full time

Job summary

Zensar Technologies is seeking an IT Infrastructure Manager in Dallas. The role entails managing IT service delivery, ensuring compliance with SLAs, leading a team of IT professionals, and driving digital transformation initiatives. Ideal candidates will have over 18 years of experience in IT infrastructure management, with strong skills in operational strategy and team leadership.

Qualifications

• 18+ years of experience in IT infrastructure management.
• At least 3 years in a service delivery role.
• Hands-on experience with On-Prem infrastructure and 3rd party Data Center management.

Responsibilities

• Oversee end-to-end delivery of IT infrastructure services.
• Act as the primary point of contact for stakeholders.
• Monitor and resolve escalated incidents.

Skills

Team Management

IT Infrastructure Management

Operational Strategy Development

Change Management

Education

Bachelor’s degree in Information Technology, Computer Science, or related field

ITIL Certification

Additional certifications (CCNA, MCSA, VMWare)

Job description

2 days ago Be among the first 25 applicants

• Oversee end-to-end delivery of IT infrastructure services, including data center management, network operations, cloud infrastructure, and end-user computing.
• Ensure services are delivered within agreed SLAs and budgets.
• Managing Cross functional services & Processes
• Act as the primary point of contact for stakeholders regarding service delivery performance and improvements.
• Manage a team of IT professionals, including system administrators, network engineers, security analysts and support staff.
• Foster a culture of collaboration, accountability, and continuous learning.
• Monitor and resolve escalated incidents, ensuring minimal disruption to business operations.
• Conduct root cause analysis and implement corrective actions to prevent future issues.
• Collaborate with internal teams and business units to understand requirements and deliver customized solutions.
• Develop and execute strategies to optimize IT infrastructure services, focusing on scalability, security, and cost-effectiveness.
• Drive digital transformation initiatives, and the adoption of emerging technologies.
• Ensure IT infrastructure complies with regulatory requirements and industry best practices.
• Implement and maintain robust security measures to protect organizational data and systems.
• Work closely with Infosec teams to collaborate on audit requirements, risk mitigation activities, reporting and review etc.
  
  

Job Description

Here's how you'll contribute:

In This Role You Will Help Us

• Oversee end-to-end delivery of IT infrastructure services, including data center management, network operations, cloud infrastructure, and end-user computing.
• Ensure services are delivered within agreed SLAs and budgets.
• Managing Cross functional services & Processes
• Act as the primary point of contact for stakeholders regarding service delivery performance and improvements.
• Manage a team of IT professionals, including system administrators, network engineers, security analysts and support staff.
• Foster a culture of collaboration, accountability, and continuous learning.
• Monitor and resolve escalated incidents, ensuring minimal disruption to business operations.
• Conduct root cause analysis and implement corrective actions to prevent future issues.
• Collaborate with internal teams and business units to understand requirements and deliver customized solutions.
• Develop and execute strategies to optimize IT infrastructure services, focusing on scalability, security, and cost-effectiveness.
• Drive digital transformation initiatives, and the adoption of emerging technologies.
• Ensure IT infrastructure complies with regulatory requirements and industry best practices.
• Implement and maintain robust security measures to protect organizational data and systems.
• Work closely with Infosec teams to collaborate on audit requirements, risk mitigation activities, reporting and review etc.
  
  

Experience

• 18+ years of experience in IT infrastructure management, with at least 3 years in a service delivery role.
• Experience in working Manage Service contract.
• Proven track record of managing complex IT infrastructure environments in a fast-paced industry.
• Good understanding of IT infrastructure components, including networking, servers, storage, virtualization & End user computing /Service desk operation
• Hands-on experience with On Prem infrastructure and management of 3rd party hosted Data Center setup.
• Familiarity with monitoring and automation tools.
  
  

Education

• Bachelor’s degree in information technology, Computer Science, or a related field.
• ITIL Certification (preferred).
• Additional certifications (e.g., CCNA, MCSA, VMWare) are a plus.
• Prior understanding and working in an ISO 27001 environment are preferred.
  
  

Advantage Zensar

We are a technology consulting and services company with 11, 800+ associates in 33 global locations. More than 130 leading enterprises depend on our expertise to be more disruptive, agile and competitive. We focus on conceptualizing, designing, engineering, marketing, and managing digital products and experiences for high-growth companies looking to disrupt through innovation and velocity.

Zensar Technologies is an Equal Employment Opportunity (EEO) and Affirmative Action Employer, encouraging diversity in the workplace. Please be assured that we will consider all qualified applicants fairly, regardless of race, creed, color, ancestry, religion, sex, national origin, citizen status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veterans’ status.

Zensar Is a Place Where You Are Free To Express Yourself In An Environment That Values Individuality, Nurtures Development And Is Mindful Of Wellbeing. We Put Our People And Customers At The Center Of Everything That We Do. Our Core Values Include

• Putting people first
• Client-centricity
• Collaboration
  
  

Grow Own. Achieve. Learn. with Zensar: www.youtube.com/watch?v=i2NZsiQqVnU

Ready to #ExperienceZensar?

Begin your application by clicking on the ‘Apply Online’ button below. Be sure to have your resume handy!

If you’re having trouble applying, drop in a line to [e-mail].

Seniority level

• Seniority level

  Director

Employment type

• Employment type

  Contract

Job function

• Job function

  Management and Manufacturing

• Industries

  IT Services and IT Consulting

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