Deputy Operations Head

Everything Computer Science, Inc.; Dallas (TX); On-site; USD 140,000 - 161,000; Full time

Job summary

A leading technology consulting firm in Dallas seeks a Deputy Operations Head to oversee IT infrastructure services, manage a diverse team, and drive digital transformation initiatives. The ideal candidate will have over 18 years of experience in IT management, ensuring services are delivered within agreed SLAs while fostering collaboration and compliance with best practices.

Qualifications

• 18+ years in IT infrastructure management, 3 years in service delivery.
• Good understanding of IT infrastructure components.
• Experience in a fast-paced industry and service delivery.

Responsibilities

• Oversee end-to-end IT infrastructure services and manage a team.
• Ensure delivery within SLAs and monitor incidents.
• Drive digital transformation and compliance with regulations.

Skills

Leadership

Problem Solving

Collaboration

Education

Bachelor's degree in information technology, Computer Science, or related field

ITIL Certification

CCNA, MCSA, VMWare certifications

Job description

Looking for a workplace where people realize their full potential, are recognized for the impact they make, and enjoy the company of the peers they work with? Welcome to Zensar! Read on for more details on the role and about us.

Here's how you'll contribute:

In this role you will help us:

• Oversee end-to-end delivery of IT infrastructure services, including data center management, network operations, cloud infrastructure, and end-user computing.
• Ensure services are delivered within agreed SLAs and budgets.
• Managing Cross functional services & Processes
• Act as the primary point of contact for stakeholders regarding service delivery performance and improvements.
• Manage a team of IT professionals, including system administrators, network engineers, security analysts and support staff.
• Foster a culture of collaboration, accountability, and continuous learning.
• Monitor and resolve escalated incidents, ensuring minimal disruption to business operations.
• Conduct root cause analysis and implement corrective actions to prevent future issues.
• Collaborate with internal teams and business units to understand requirements and deliver customized solutions.
• Develop and execute strategies to optimize IT infrastructure services, focusing on scalability, security, and cost-effectiveness.
• Drive digital transformation initiatives, and the adoption of emerging technologies.
• Ensure IT infrastructure complies with regulatory requirements and industry best practices.
• Implement and maintain robust security measures to protect organizational data and systems.
• Work closely with Infosec teams to collaborate on audit requirements, risk mitigation activities, reporting and review etc.

Experience:

• 18+ years of experience in IT infrastructure management, with at least 3 years in a service delivery role.
• Proven track record of managing complex IT infrastructure environments in a fast-paced industry.
• Good understanding of IT infrastructure components, including networking, servers, storage, virtualization & End user computing /Service desk operation
• Hands-on experience with On Prem infrastructure and management of 3rd party hosted Data Center setup.
• Familiarity with monitoring and automation tools.
• Understanding of Public sector client and prior work experience in this domain will be a significant advantage.

Education:

• Bachelor s degree in information technology, Computer Science, or a related field.
• ITIL Certification (preferred).
• Additional certifications (e.g., CCNA, MCSA, VMWare) are a plus.
• Prior understanding and working in an ISO 27001 environment are preferred.

Deputy Operations Head

Dallas, TX (Onsite)

Salary: $140,000 + Standard Benefits

Looking for a workplace where people realize their full potential, are recognized for the impact they make, and enjoy the company of the peers they work with? Welcome to Zensar! Read on for more details on the role and about us.

Here's how you'll contribute:

In this role you will help us:

• Oversee end-to-end delivery of IT infrastructure services, including data center management, network operations, cloud infrastructure, and end-user computing.
• Ensure services are delivered within agreed SLAs and budgets.
• Managing Cross functional services & Processes
• Act as the primary point of contact for stakeholders regarding service delivery performance and improvements.
• Manage a team of IT professionals, including system administrators, network engineers, security analysts and support staff.
• Foster a culture of collaboration, accountability, and continuous learning.
• Monitor and resolve escalated incidents, ensuring minimal disruption to business operations.
• Conduct root cause analysis and implement corrective actions to prevent future issues.
• Collaborate with internal teams and business units to understand requirements and deliver customized solutions.
• Develop and execute strategies to optimize IT infrastructure services, focusing on scalability, security, and cost-effectiveness.
• Drive digital transformation initiatives, and the adoption of emerging technologies.
• Ensure IT infrastructure complies with regulatory requirements and industry best practices.
• Implement and maintain robust security measures to protect organizational data and systems.
• Work closely with Infosec teams to collaborate on audit requirements, risk mitigation activities, reporting and review etc.

Experience:

• 18+ years of experience in IT infrastructure management, with at least 3 years in a service delivery role.
• Experience in working Manage Service contract.
• Proven track record of managing complex IT infrastructure environments in a fast-paced industry.
• Good understanding of IT infrastructure components, including networking, servers, storage, virtualization & End user computing /Service desk operation
• Hands-on experience with On Prem infrastructure and management of 3rd party hosted Data Center setup.
• Familiarity with monitoring and automation tools.
• Understanding of Public sector client and prior work experience in this domain will be a significant advantage.

Education:

• Bachelor s degree in information technology, Computer Science, or a related field.
• ITIL Certification (preferred).
• Additional certifications (e.g., CCNA, MCSA, VMWare) are a plus.
• Prior understanding and working in an ISO 27001 environment are preferred.

<>Advantage Zensar

We are a technology consulting and services company with 11, 800+ associates in 33 global locations. More than 130 leading enterprises depend on our expertise to be more disruptive, agile and competitive. We focus on conceptualizing, designing, engineering, marketing, and managing digital products and experiences for high-growth companies looking to disrupt through innovation and velocity.

Zensar Technologies is an Equal Employment Opportunity (EEO) and Affirmative Action Employer, encouraging diversity in the workplace. Please be assured that we will consider all qualified applicants fairly, regardless of race, creed, color, ancestry, religion, sex, national origin, citizen status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veterans status.

Zensar is a place where you are free to express yourself in an environment that values individuality, nurtures development and is mindful of wellbeing. We put our people and customers at the center of everything that we do. Our core values include:

• Putting people first
• Client-centricity
• Collaboration

Grow. Own. Achieve. Learn. with Zensar:

Ready to #ExperienceZensar?

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• Dice Id: icimii
• Position Id: 8650038

Posted 2 days ago

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