Deputy Chief Officer

Veterans Health Administration (DOVA); United States; Remote; USD 62,000 - 80,000; Full time

Job summary

Veterans Health Administration (DOVA) is seeking a Deputy Chief Administrative Officer for the Clinical Contact Center. The role leads budgeting, staffing, and program implementation to improve patient access and operational efficiency across the network.

The position requires federal experience, time-in-grade eligibility, and strong leadership in financial and human resources management. Remote nationwide work option is available.

Qualifications

• Time-in-Grade requirements for GS-09; eligibility rules and SF-50 documentation.
• Educational substitution options: master's or higher degree, or 2 years of graduate study.
• Combination of education and experience accepted if it exceeds bachelor’s degree.

Responsibilities

• Develops and implements plans within budget constraints.
• Provides leadership to determine resource needs across the organization.
• Allocates resources and ensures funds are available and properly used.
• Participates in strategic planning affecting operations and patient access to care.
• Oversees staff hiring, training, evaluations, and performance reviews.
• Responds to complaints and inquiries from staff, veterans, caregivers, and Congress.
• Analyzes call center metrics to ensure reliable support for customers.

Skills

Administration & Management

Financial Management

Human Resources Management

Quality Management

Education

Master's degree or equivalent

LL.B. or J.D.

Combination of education and experience

Job description

Summary

This position is located in the Clinical Contact Center (CCC) within Legacy VISN 6 HSA 2.1. The Deputy Chief Officer will serve as a technical expert for various committees and boards and play a major role in clinic access, data validation, quality assurance, and the implementation of national directives and policies.

Salary

$61,722 - $80,243 per year

GS 9

Location

Anywhere in the U.S. (remote job)

Contract & Work Schedule

Full-time

Work schedule: Monday to Friday 7:30 A.M. to 4:00 P.M.

Travel Required: Occasional travel- You may be expected to travel for this position.

Appointment type: Permanent

Supervisory status: Yes

Federal service type: Competitive Service

Represented by a union: No

Drug test: No

Security clearance: Not Required

Position sensitivity and risk: Noncritical-Sensitive (NCS)/Moderate Risk

Responsibilities

• Develops, implements, monitors, and adjusts plans to cost-effectively accomplish the mission within budgetary constraints;
• Provides leadership and guidance to determine the resource needs of all organizational elements
• Adjusts resources allocations as dictated by a change in the program needs or requirements;
• Issues financial allowance documents to ensure funds are available for program activities and are properly allocated, obligated, and used in an efficient manner;
• Participates in strategic planning initiatives to ensure an awareness of medical administration issues and implications are considered and influence management decisions;
• Implements initiatives that have implications for operations (i.e. scheduling initiatives, roll out of new scheduling or other technical software systems, initiatives related to supporting patient access to care, etc.);
• Hires/selects staff, provides competency assessments, ensures adequate training and completes performance evaluations;
• Resolves complaints or grievances from staff members, Veterans, caregivers and congressional inquiries;
• Analyzes call center metrics to ensure goals and objectives are being met and reliable and efficient support is being provided to customers;
• Reviews and evaluates the results of audits/inspections and responses to action items;
• Performs other related duties as required.

Conditions of Employment

As a condition of employment for accepting this position, you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider:

• your performance and conduct;
• the needs and interests of the agency;
• whether your continued employment would advance organizational goals of the agency or the Government; and
• whether your continued employment would advance the efficiency of the Federal service.

Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

You may be required to serve a one (1) year supervisory probationary period.

This position is currently exempt from the Return to Office requirements. Remote exempted positions are reviewed annually and do not imply permanent remote work status.

Announcement will close after the agency receives 50 applications.

Qualifications

Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-09 position you must have served 52 weeks at the GS-07. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. You may qualify based on your experience and/or education as described below:

• Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade (GS-7) in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: coordinating the administrative functions of a program or section/office; planning, coordinating, and executing business functions; managing budgets and financial documents; reviewing processes and procedures to ensure compliance with requirements/standards; and overseeing or acting as a mentor for employees/co-workers.
• NOTE: Experience must be fully documented on your resume and must include job title, duties, month and year start/end dates AND hours worked per week.

OR,

• Education: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have a master's or equivalent degree, OR 2 full years of progressively higher-level graduate education leading to such a degree, OR LL.B. or J.D., that is related.

OR,

• Combination: Applicants may also combine education and experience to qualify at this level. You must have an combination of specialized experience and education beyond a bachelor’s degree.

You will be rated on the following Competencies for this position:

• Administration and Management
• Financial Management
• Human Resources Management
• Quality Management

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment.

Physical Requirements

Physical Requirements: Regular and recurring work is mostly sedentary involving sitting at a desk, although the position requires the ability to move from one geographic location of the facility to another. The incumbent works with a computer screen and keyboard. The employee will spend some timewalking, standing, bending, climbing stairs, and carrying some light items. Stamina and concentration to meet crucial deadlines is required.

EEO & Diversity

• Criminal history inquiries
• Equal Employment Opportunity (EEO) Policy
• Financial suitability
• New employee probationary period
• Privacy Act
• Reasonable accommodation policy
• Selective Service Signature and false statements
• Social security number request

Veterans and Transitioning Service Members

Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members.

Benefits

A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding.

Required Documents

• Resume
• SF-50/Notification of Personnel Action
• Transcript

Agency contact information

Eva Jones

Phone: [phone] X14075

Email: [e-mail]

VHA VISN 6 Human Resources

3518 WESTGATE DRIVE

DURHAM, NC 27707

US

Next steps

Once your online application is submitted you will receive a confirmation notification by email. After we receive application packages (including all required documents) and the vacancy announcement closes, we will review applications to ensure qualification and eligibility requirements are met. After the review is complete, a referral certificate(s) is issued and applicants will be notified of their status by email. Referred applicants will be notified as such and may be contacted directly by the hiring office for an interview. All referred applicants receive a final notification once a selection decision has been made.