Deputy 911 Administrator

COUNTY OF CAYUGA; City of Auburn (NY); On-site; USD 70,000 - 95,000; Full time

Job summary

Cayuga County is seeking a full-time Deputy 911 Administrator for its 911 Call Center. The role supports the E-911 Administrator in daily operations and staff oversight, ensuring efficient emergency communications and compliance with applicable regulations.

Strong leadership and organizational skills are essential to manage shift coverage and incident response. Responsibilities include supervising and training staff, budgeting and program planning, and troubleshooting technical problems.

Qualifications

• Bachelor's degree and two years of public safety managerial or administrative experience, including budgeting and supervision.
• Associate degree with four years of experience, including supervisory duties.
• High school diploma with six years of experience and supervisory duties.
• Volunteer experience accepted to meet criteria on a prorated basis.

Responsibilities

• Assist the E-911 Administrator in day-to-day operations of the 911 Center.
• Supervise and train staff; oversee operations and performance.
• Troubleshoot technical problems and coordinate with local public safety organizations for CAD implementation.

Skills

Supervisory experience

Budgeting

Staff training

Public safety operations

Emergency communications

CAD systems

Education

Bachelor's degree in telecommunications management or related field

Associate degree in related field

High school diploma or GED

Job description

Cayuga County is hiring a full-time Deputy 911 Administrator for its 911 Call Center. Responsibilities include assisting the E-911 Administrator in the day-to-day operations of the 911 Center; supervision and training of staff; troubleshooting technical problems; works with local public safety organizations in the development and implementation of the 911 Computer Aided Dispatch System.

Candidates Must Meet The Following Minimum Requirements

• Graduation from a regionally accredited or New York State registered college or university with a bachelor's degree in telecommunications management, telecommunications, emergency medical service, public administration, business administration, or a closely related field and two years of experience in a public safety or local or state law enforcement managerial or administrative position with responsibility for organizational planning, budget preparation and control, one year of which shall have been in a supervisory capacity; OR
• Graduation from a regionally accredited or New York State registered two-year college with an associate degree in one of the areas mentioned in (A) above and four years of experience as outlined in (A) above, one year of which shall have been in a supervisory capacity; OR
• Graduation from high school or possession of a high school equivalency diploma and six years of experience in one of the areas outlined in (A) above, one year of which shall have been in a supervisory capacity.

NOTE: Volunteer experience will be accepted to meet the experience criteria in (A), (B), and (C) on a prorated basis.