Dept. Program Tech (Victim's Advocate)

City of Greensboro, NC; Greensboro (NC); On-site; USD 42,000 - 73,000; Full time

Job summary

The City of Greensboro Police Department is seeking a compassionate Department Programs Technician (Victim Advocate) to support victims and families affected by violent crime, helping them understand their rights, access resources, and navigate the criminal justice process with empathy.

This role emphasizes coordinating information, maintaining discretion, and connecting clients to services while liaising with detectives and community partners.

Qualifications

• High School Diploma required; 1+ years of victim assistance experience including crisis intervention, advocacy, emotional support, safety planning, and connecting victims to services.
• Bachelor’s degree in Social Work, Criminal Justice, or a related human services field preferred.
• Valid Driver’s License required.

Responsibilities

• Coordinate with victims and families affected by violent crimes.
• Provide information regarding victim rights and available services.
• Connect victims with appropriate care, community resources, and service providers.
• Serve as a liaison between victims and detectives regarding case follow-up.
• Provide ongoing updates on case progress to victims and families.
• Coordinate case information among detectives and partners across the criminal justice system.
• Respond to victims with professionalism, compassion, and confidentiality.

Education

High School Diploma

Bachelor’s degree in Social Work, Criminal Justice, or a related human services field

Tools

Microsoft Office Suite

Job description

Support. Connect. Advocate. Make a Difference for Crime Victims.

The City of Greensboro Police Department is seeking a compassionate, dependable, and service-oriented professional to serve as a Department Programs Technician (Victim Advocate). This position provides meaningful support to victims and families affected by violent crime, helping them understand their rights, connect with resources, and navigate the criminal justice process. If you are an empathetic communicator who wants to make a difference during some of the most difficult moments in people's lives, this role offers an opportunity to serve with purpose.

Compensation and Benefits:

Estimated Hiring Salary Range: $41,600.00 - $48,425.00 Full Salary Range: $41,600.00 - $73,176.00 Annually

Benefits:

The City of Greensboro offers an outstanding benefits package that supports your well-being.

Learn more Here

Work Schedule:

Monday-Friday 8:00 am - 5:00 pm

With occasional weekend and after-hours community events

About the Department:

The Greensboro Police Department is committed to protecting and serving the community with professionalism, integrity, compassion, and accountability. Supporting victims is an important part of that mission. The department works collaboratively with detectives, criminal justice partners, community organizations, and service providers to help ensure victims receive information, resources, and support throughout the investigative process.

Why You'll Love Working With Us:

• Make a meaningful difference: Help victims and families access support when they need it most.
• Build connections: Develop relationships with victims, detectives, service providers, and criminal justice partners.
• Be an advocate: Help ensure victims understand their rights and available resources.
• Do purposeful work: Support people while helping strengthen the connection between the community and the criminal justice system.
• Work as part of a team: Collaborate with professionals across law enforcement and community service organizations.

About the Role:

As a Department Programs Technician (Victim's Advocate), you will serve as a supportive resource for victims and families impacted by violent crime. You will help coordinate information, resources, and communication throughout the investigative process while treating every individual with dignity, empathy, and respect.

Key responsibilities include:

• Coordinating with victims and families affected by violent crimes.
• Providing information regarding victim rights and available services.
• Connecting victims with appropriate care, community resources, and qualified family service providers.
• Serving as a liaison between victims and detectives regarding case follow-up.
• Providing victims with ongoing updates regarding the progress of their cases.
• Coordinating case information among detectives and multiple criminal justice partners.
• Responding to victims and families with professionalism, compassion, and sensitivity.
• Maintaining appropriate confidentiality and exercising discretion when handling sensitive information.

The successful candidate must be able to communicate effectively with individuals from diverse backgrounds, demonstrate empathy while maintaining professional boundaries, and manage sensitive information with discretion.

The selected candidate must obtain Division of Criminal Information (DCI) Certification from the State of North Carolina within the probationary period.

Minimum Qualifications:

• High School Diploma with 1+ years of experience in victim assistance (Victim assistance experience includes crisis intervention, advocacy, emotional support, safety planning, and connecting victims to legal and social services)
• Intermediate experience with Microsoft Office Suite
• Valid Driver’s License

Preferred Qualifications:

• Bachelor’s degree in Social Work, Criminal Justice, or a related human services field
• Advanced experience with Microsoft Office Suite
• Previous employment with a Law Enforcement Agency