Police Support Technician - DCI

City of Charlotte; Charlotte (NC); On-site; USD 34,000 - 41,000; Full time

Job summary

The Charlotte-Mecklenburg Police Department is hiring a Police Support Technician to maintain accurate paper and electronic records, including NCIC and DCI data. This 24/7 role requires meticulous data entry, frequent file handling, and strong customer service skills in a fast-paced environment.

Responsibilities include entering, coding, and routing information, generating reports, and supporting administrative tasks across the department.

Qualifications

• High School diploma or equivalent with one year of related experience.
• Must be U.S. Citizen.
• Preferred Associate’s degree.

Responsibilities

• Accurately create, enter, and code information into multiple databases, including NCIC and DCI.
• Input data such as file numbers, new or updated records, and documentation codes.
• Perform general administrative and office duties to support departmental operations.
• Sort, organize, and classify information per guidelines.
• Respond to inquiries regarding records, files, and database information.
• Maintain detailed logs of materials filed or removed and generate reports.
• Retrieve, copy, and deliver information from files on authorized requests.
• File materials in storage locations according to standards.
• Remove or dispose of outdated records in compliance with retention requirements.
• Conduct regular inspections of records for accuracy and condition.
• Exhibit professional, customer service–oriented demeanor.
• Review and prepare correspondence for accuracy and completeness.
• Perform additional duties to support the department’s mission.

Skills

Data entry

Records management

Attention to detail

Communication skills

Customer service

Multitasking

Discretion

Education

High School Diploma or equivalent

Associate’s degree

Job description

Department: Charlotte-Mecklenburg Police Department Salary: $25.00 - $30.34 Commensurate with Experience

Welcome to the City of Charlotte

Charlotte is America’s Queen City, opening her arms to a diverse and inclusive community of residents, businesses and visitors alike. Here you will find a safe, family-oriented city where people work together to help everyone thrive. The mission of the City of Charlotte is to deliver quality public services and promote the safety, health, and quality of life for all residents.

Our Guiding Principles Include

• Attracting and retaining a skilled and diverse workforce
• Valuing teamwork, openness, accountability, productivity, and employee development
• Providing all customers with courteous, responsive, accessible, and seamless quality services
• Taking initiative to identify, analyze, and solve problems
• Collaborating with stakeholders to make informed decisions

Summary

The Police Support Technician requires detailed responsible work in maintaining accurate records of both paper and electronic format. This position is a twenty-four hours per day, seven days per week position with rotating days off and holiday work, requiring skills necessary to create, enter and code accurate information into a variety of computer data bases to include the National Crime Information Center (NCIC) and the State of North Carolina’s Department of Criminal Information (DCI) system.

Major Duties And Responsibilities

• Accurately create, enter, and code information into multiple computer databases, including the National Crime Information Center (NCIC) and the North Carolina Department of Criminal Information (DCI) system.
• Input data such as file numbers, new or updated records, and documentation codes to support accurate information retrieval and reporting.
• Perform general administrative and office duties to support departmental operations.
• Sort, organize, and classify information in accordance with established guidelines and procedures.
• Respond to inquiries regarding records, files, and database information.
• Maintain detailed logs of materials filed or removed using both manual and computerized systems and generate reports as required.
• Retrieve, copy, and deliver information from files in response to authorized requests.
• File materials in proper storage locations according to classification and identification standards.
• Remove or dispose of outdated, unnecessary, or inactive records in compliance with file maintenance and legal retention requirements.
• Conduct regular inspections of records and files to ensure correct placement, legibility, and condition.
• Exhibit a professional, customer service–oriented demeanor in all interactions.
• Review and prepare correspondence for accuracy, formatting, and completeness prior to final submission.
• Perform additional duties as assigned to support the mission and goals of the department.

Minimum Qualifications

• High School Graduate or equivalent with one (1) year of related experience
• Must be U.S Citizen

Preferred Qualifications

• Associate’s degree

Knowledge, Skills, And Abilities

• Ability to communicate effectively, orally and in writing
• Ability to establish effective working relationships with other employees and members of the public
• Ability to multi-task between two or more activities or sources of information
• Ability to respond independently and quickly
• Ability to maintain confidentiality of records information
• Ability to demonstrate and maintain good judgement
• Ability to accurately evaluate information and situations/ make appropriate decisions based on information
• Ability to adapt to changing technologies and learn functionality of new equipment and systems.
• Skill in administrative and clerical procedures and systems such as word processing, managing files and records, and other office procedures and terminology
• Knowledge of principles and processes for providing customer and personal service
• Ability to respond independently and quickly

ADA And Other Requirements

Positions in this class typically require grasping, talking, hearing, seeing, and repetitive motions.

Physical Requirements

• Essential and marginal functions may require maintaining the physical condition necessary for sitting, standing, climbing, or walking for extended periods of time
• Light to moderate lifting and carrying; some crouching, stooping, squatting, crawling, reaching, pushing, and pulling when performing tasks
• Ability to see, hear, and communicate information effectively

Sensory Requirements

• Concentrated and attentive use of one or more senses (visual, audio, and other sensory modalities) for proofreading, data entry, and tabulating data.
• Ability to operate in an environment with frequent interruptions from people and or noises, which in return could result in some level of stress, fatigue, or strain.
• Comprehend written information in work-related documents.
• Ability to hear, understand, and distinguish speech.

Working Conditions

Work is performed in an indoor office environment with moderated exposure to atmospheric conditions, moderate exposure to environmental conditions, and frequent exposure to computer screens, files and phones.

CONDITIONS OF EMPLOYMENT

The City’s Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes, but is not limited to: reference checks, social security verification, education verification, criminal conviction record check, and, if applicable, a credit history check, sex offender registry and motor vehicle records check.

Background checks must be in compliance with all federal and state statutes, such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidate’s written authorization before obtaining a criminal background report, motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.

Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process, candidates may be asked to take a skills test, and/or participate in other assessments.

The City of Charlotte is an Equal Opportunity Employer and does not unlawfully discriminate on the basis of race, religion, color, sex, national origin, marital status, age, disability, sexual orientation, political affiliation or on the basis of actual or perceived gender as expressed through dress, appearance, or behavior.

Our culture is to serve the community honorably.

Benefits

The City of Charlotte provides a comprehensive benefits package to eligible employees.

Click here to learn more about the City of Charlotte’s benefits.

The City of Charlotte is a drug and alcohol-free workplace.