Depot Tech

Tata Consultancy Services; Columbus (OH); On-site; USD 60,000 - 65,000; Full time

Benefits offered by this job

Discretionary Incentive

Medical Coverage

Parental Leaves

401K Plan

Training Reimbursement

Vacation & Holidays

Legal & Financial Aid

Job summary

Tata Consultancy Services in Columbus, Ohio seeks an IT Support Specialist with hands-on experience in Windows and Mac environments. You will manage ServiceNow tickets, document IT assets, and deliver excellent customer service while troubleshooting hardware and software issues.

The role requires a Bachelor’s degree in computer science or related field and the ability to work independently in a dynamic environment. Salary ranges are competitive with comprehensive benefits.

Qualifications

• Proven experience with Windows OS and hardware; strong written and verbal communication.
• Experience patching Windows systems and handling Mac OS environments.
• Skilled with ServiceNow ticketing and IT documentation practices.
• Ability to work independently and troubleshoot hardware/software issues.
• Willingness to adapt to evolving support scopes and processes.

Responsibilities

• Provide customer-oriented IT support and clear communication with users.
• Install, configure, and troubleshoot Windows-based systems and non-Windows environments.
• Document assets, manage inventory, and maintain accurate records.
• Identify hardware and software solutions; troubleshoot issues; implement fixes.
• Interact with customers to resolve problems and ensure satisfaction.

Skills

Windows OS

Windows patching

MAC OS

ServiceNow

Customer service

Education

Bachelor of Computer Science

Tools

ServiceNow

Job description

Job Description

• Strong customer-oriented attitude and interpersonal skills
• Excellent written and verbal communication skills
• Proven working experience in installing, configuring, and troubleshooting Windows based systems and non-windows environment / open systems.
• Excellent problem-solving and multi-tasking skills
• Experience in IT documentation and inventory management
• A self-starter, able to work independently and resourceful in exploring out of box solutions
• Willingness to adapt with new/updated support scopes as part of continuous improvement process
• Identifying hardware and software solutions. Troubleshooting technical issues. Installing and configuring hardware and software.
• Talking with customers through a series of actions to resolve a problem.
• Willing to be flexible and understandable on organization requirements.
• Willingness to take proactive measures and excellent interpersonal skills and be a great team player.
• Conducting electrical safety checks on equipment.

Must Have Technical/Functional Skills

• Windows OS and Hardware knowledge
• Windows patching
• Experience of MAC OS
• ServiceNow ticketing tool knowledge

Roles & Responsibilities

• Strong customer-oriented attitude and interpersonal skills
• Excellent written and verbal communication skills
• Proven working experience in installing, configuring, and troubleshooting Windows based systems and non-windows environment / open systems.
• Excellent problem-solving and multi-tasking skills
• Experience in IT documentation and inventory management
• A self-starter, able to work independently and resourceful in exploring out of box solutions
• Willingness to adapt with new/updated support scopes as part of continuous improvement process
• Identifying hardware and software solutions. Troubleshooting technical issues. Installing and configuring hardware and software.
• Talking with customers through a series of actions to resolve a problem.
• Willing to be flexible and understandable on organization requirements.
• Willingness to take proactive measures and excellent interpersonal skills and be a great team player.
• Conducting electrical safety checks on equipment.

Generic Managerial Skills, If any

Verbal and communication skills

In order to comply with U.S. laws and regulations applicable to this position, the person(s) hired must possess the ability to obtain US Security Clearance which requires that the person be a U.S. Citizen, a U.S. Permanent Resident (i.e., a “Green Card Holder”), or a Political Asylee or Refugee.

Salary Range: $60,000- $65,000 a year

TCS Employee Benefits Summary

• Discretionary Annual Incentive.
• Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.
• Family Support: Maternal & Parental Leaves.
• Insurance Options: Auto & Home Insurance, Identity Theft Protection.
• Convenience & Professional Growth: Commuter Benefits & Certification & amp; Training Reimbursement.
• Time Off: Vacation, Time Off, Sick Leave & Holidays.
• Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.

Qualifications:

BACHELOR OF COMPUTER SCIENCE