Depot Operations & Support Services Lead

Metropolitan Transportation Authority; New York (NY); On-site; USD 126,000 - 158,000; Full time

Job summary

The Metropolitan Transportation Authority seeks a General Superintendent, Support Services to lead the administrative functions of a depot, including budgeting, personnel administration, and policy analysis. This role requires directing clerical and professional staff to ensure compliance with safety, quality control, and performance standards across the depot.

Based in the Buses division, you will manage payroll distribution, attendance, and training while aligning with NYCT rules and CBAs.

Qualifications

• Bachelor's degree in Business Administration or an equivalent combination of education and experience.
• 8 years of professional experience.
• 4 years of managerial/supervisory experience.
• Strong budgeting and personnel management knowledge; excellent communication skills.

Responsibilities

• Develop and monitor all depot budget, overtime, personnel, and goal performance-related matters. Ensure that budget, personnel, and materiel resources are maintained at appropriate levels to meet both service requirements and maintenance production levels. Formulate and track Division level reporting related to Key Performance Indicators and other related metrics. Keen knowledge and enforcement of the New York City Transit Rules and Regulations, MTA All Agency Policies and Collective Bargaining Agreements.
• Manage personnel activities for all depot employees including training needs (coordination with Training Department); all other personnel and employee availability matters, including 19A medicals/19A revisits, return to work visits, Independent Medical Examiner (IME), missed medicals and random drug and alcohol testing, short-term disability, 60% sick, union release, criminal arrests and convictions, discipline, and violations. Manage Aware and Care, FMLA denial and designations, terminal leave, retirement appointments, PAR employees, sick leave control list administration and absence letters.
• Direct, supervise and train clerical and professional staff in the completion of all administrative support functions for the depot. Provide administrative support to ensure revenue service meets or exceeds quality control standards for safety, cleanliness, and reliable performance. Safeguard and document depot incidents and equipment. Manage paycheck distribution review and reconciliation.
• Direct the dissemination of information to all levels of employees in the depot, including badges, depot profile, eight-hour rule, employee passes, fuel reconciliation, depot self-audits, internal controls, open records, inventories, license monitoring, locker assignments, parking permits, petty cash, procurement card reconciliation, employee evaluations, blinds/legal requests, bulletins, directives, supplies, wheelchair usage, picks and shifting analysis. Field Operations; 19A Bus Operator Pullout surveys; Backing up surveys and emergency coverage. Supports the GST, GSSEM and AGM of Depot Operations.

Skills

Budgeting

Personnel management

Policy analysis

Communication skills

Bus transportation knowledge

Education

Baccalaureate in Business Administration

Job description

The Metropolitan Transportation Authority seeks a General Superintendent, Support Services to lead the administrative functions of a depot, including budgeting, personnel administration, and policy analysis. This role requires directing clerical and professional staff to ensure compliance with safety, quality control, and performance standards across the depot.

Based in the Buses division, you will manage payroll distribution, attendance, and training while aligning with NYCT rules and CBAs.