Transit Field Operations Manager

Metropolitan Transportation Authority; New York (NY); On-site; USD 120,000 - 147,000; Full time

Job summary

Metropolitan Transportation Authority in New York seeks a Superintendent, Field Operations to manage field line operations and oversee day-to-day rapid transit performance along major subway lines. The role focuses on delivering safe, reliable service, coordinating operations, and communicating with customers and staff on a daily basis.

The incumbent will review performance metrics, identify trends, mentor staff, and respond to emergencies.

Qualifications

• High School Diploma or its educational equivalent.
• Five (5) years of professional experience.
• Two (2) years of managerial/supervisory experience.

Responsibilities

• Manages and controls operations for safe, efficient line/unit service on their tours within budget.
• Responsible for the safety, regularity, and proper dispatch of all trains and personnel involved in operation.
• Reviews and analyzes performance data, identifies trends, and institutes service improvements.
• Maintains a clean, safe workplace and promotes diversity, inclusivity, positive communication and collaboration.
• Develops subordinates and mentors employees pursuing advancement.
• Reviews work programs and staffing to support line activities and capital work.
• Monitors overtime and reviews processes to ensure efficiency.
• Responds to emergencies and major service disruptions.

Education

High School Diploma or its educational equivalent

Job description

Metropolitan Transportation Authority in New York seeks a Superintendent, Field Operations to manage field line operations and oversee day-to-day rapid transit performance along major subway lines. The role focuses on delivering safe, reliable service, coordinating operations, and communicating with customers and staff on a daily basis.

The incumbent will review performance metrics, identify trends, mentor staff, and respond to emergencies.