Deposits & Payments Operations Leader

Jobtailor; Kansas; On-site; USD 180,000 - 240,000; Full time

Job summary

Jobtailor is seeking a senior leader to direct a large, multi-disciplinary banking operations organization across deposit and payment processing, fraud operations, and regulatory compliance. The role oversees first-line controls, CDD/EDD, customer onboarding, and contact centers, driving data-driven performance and scalable operating models to support growth.

Based in the United States (Kansas area), this full-time role requires 10+ years in the field and 5+ years in senior leadership, with

Qualifications

• Bachelor's degree or higher
• 10+ years of progressive experience in deposit, payments, or banking operations
• 5+ years in senior leadership roles managing multi-function operations teams
• Dynamic experience across deposit and payment processing, fraud operations and disputes, customer onboarding and services, and contact center operations
• Strong understanding of banking regulations impacting deposits and payments
• Strong understanding of operational risk and control frameworks (1LoD)
• Enterprise operations leadership
• Risk-balanced decision making
• Data-driven performance management
• Regulatory and control discipline
• Customer experience orientation
• Executive communication and influence
• Proficiency with MS Office programs
• Ability to perform each essential duty satisfactorily
• Completion of required compliance training

Responsibilities

• Lead and develop a large, multi-disciplinary operations organization
• Provide executive-level oversight for deposit and payment processing activities across platforms and vendors
• Own first-line execution of BSA/AML and financial crimes operational controls, including CIP and KYC
• Support CDD and EDD, beneficial ownership and entity verification, suspicious activity escalation, and SAR processes
• Oversee debit card, credit card, ATM network, branch cash, and vault operations
• Lead transaction monitoring, fraud prevention, disputes/chargebacks, recovery, representment, and customer remediation
• Balance fraud loss mitigation with customer experience and coordinate handoffs to financial crimes, risk, and compliance partners
• Provide leadership over consumer, private banking, and small-business contact centers
• Own first-line operational risk and controls, key risk indicators, process documentation, exam readiness, and remediation
• Design and evolve a scalable operating model supporting growth, digital adoption, and regulatory expectations
• Partner with LOBs and Technology on modernization, automation, vendor and fintech integrations, resiliency, disaster recovery, and capacity planning
• Drive continuous improvement using quality, data, and automation to reduce cost, risk, and customer friction
• Ensure departmental activities comply with applicable laws, regulations, policies, and procedures
• Perform other duties and responsibilities as assigned

Skills

Executive leadership

Operational risk management

Data-driven performance management

Regulatory compliance

Customer experience orientation

Education

Bachelor's degree

Tools

MS Office

Job description

Jobtailor is seeking a senior leader to direct a large, multi-disciplinary banking operations organization across deposit and payment processing, fraud operations, and regulatory compliance. The role oversees first-line controls, CDD/EDD, customer onboarding, and contact centers, driving data-driven performance and scalable operating models to support growth.

Based in the United States (Kansas area), this full-time role requires 10+ years in the field and 5+ years in senior leadership, with