Deposit Operations Manager - Lead, Optimize & Compliance

Central Bank of Kansas City; Kansas City (MO); On-site; USD 110,000 - 170,000; Full time

Job summary

Central Bank of Kansas City seeks a Deposit Operations Manager (VP) to oversee daily deposit operations, payment processing, and escheatment, ensuring accurate, compliant services for customers across Kansas City.

You will supervise a team, drive process improvements, coordinate with core processors and IT, and maintain records in line with regulatory requirements.

This on-site role requires banking operations expertise, leadership, and a commitment to service excellence.

Qualifications

• Associates or Bachelor’s degree in Business, Finance, Accounting, or related field preferred.
• Minimum of 5 years of banking operations experience, including supervisory experience.
• Strong knowledge of deposit operations, ACH, wire processing, escheatment, records retention, and banking regulations.
• Experience working with core banking systems, digital banking platforms, and document imaging systems.
• Strong analytical, organizational, and problem-solving skills.
• Excellent communication and leadership abilities.
• Proficiency in Microsoft Office applications, including Excel and Word.

Responsibilities

• Supervise, mentor, and develop a team of Deposit Operations employees.
• Assign and monitor workflow to ensure timely and accurate completion of daily tasks.
• Conduct employee performance evaluations, coaching, training, and staff development.
• Foster a positive, collaborative, and service-oriented department culture.
• Oversee daily deposit operations functions including ACH processing, wire transfers, check processing and returns, ATM/debit card support, online and mobile banking support, account maintenance, NSF and overdraft processing, stop payments, remote deposit capture, positive pay services, interest rate and product maintenance, and reconciliation of general ledger and internal bank-owned accounts.
• Ensure operational procedures are performed accurately and within established service standards.
• Monitor operational workflows and identify opportunities for increased efficiency and process improvement.
• Serve as a key contact with the Bank’s core processor, IT service provider, and operate as the Bank’s internal systems administrator for operational system support, troubleshooting, upgrades, and maintenance.
• Coordinate and support system implementations, software updates, testing, and operational technology initiatives.
• Assist in maintaining operational continuity and supporting technology-related projects across the Bank.
• Oversee the Bank’s document retention program, including imaging systems, and record management procedures.
• Ensure proper maintenance, organization, retrieval, and destruction of records in accordance with regulatory requirements and the Bank’s retention policy.
• Manage escheatment processes, including monitoring dormant accounts, performing due diligence notifications, filing required reports, and remiting abandoned property in compliance with applicable state laws.
• Compliance and Risk Management: Maintain compliance with all applicable banking laws, regulations, and internal policies, including Regulation CC, Regulation E, Bank Secrecy Act (BSA), NACHA operating rules, UCC regulations.
• Assist with internal and external audits, compliance examinations, and regulatory reviews.
• Develop, maintain, and update departmental procedures and controls.
• Maintain departmental procedures related to records management, operational systems, and escheatment activities to ensure compliance and operational effectiveness.
• Monitor fraud trends and implement appropriate risk mitigation practices.
• Customer and Vendor Support: Provide operational support to branch staff and other departments regarding deposit-related issues and exceptions.
• Resolve escalated customer issues in a timely and professional manner.
• Maintain relationships with core processors, vendors, and third-party service providers.
• Reporting and Administration: Prepare operational reports for senior management as requested.
• Participate in system upgrades, product implementations, and operational projects.
• Assist in budgeting and strategic planning related to deposit operations functions.
• Ensure business continuity and disaster recovery procedures are maintained and tested.
• Qualifications summary: see above.

Skills

Analytical skills

Organizational skills

Problem-solving

Leadership abilities

Communication abilities

Education

Associates or Bachelor's degree in Business, Finance, Accounting, or related field preferred

Tools

Microsoft Excel

Microsoft Word

Job description

Central Bank of Kansas City seeks a Deposit Operations Manager (VP) to oversee daily deposit operations, payment processing, and escheatment, ensuring accurate, compliant services for customers across Kansas City.

You will supervise a team, drive process improvements, coordinate with core processors and IT, and maintain records in line with regulatory requirements.

This on-site role requires banking operations expertise, leadership, and a commitment to service excellence.