Deposit Specialist - Customer Experience & Accounts

Hiawatha Bank and Trust Company; Hiawatha (IA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive wages

Paid Bereavement

Paid Holidays and Paid Time Off

Ongoing training and development

Job summary

Hiawatha Bank & Trust is seeking a Deposit Specialist to join our team as the primary contact for customers, delivering outstanding service and handling daily deposit tasks.

The full-time role requires strong communication, attention to detail, and the ability to multi-task across processing deposits, account openings, ACH, wire transfers, and regulatory requirements, with competitive benefits and ongoing training.

Qualifications

• High School Diploma or equivalent
• A minimum of two years of teller and/or bank experience is required.
• Basic working knowledge of Microsoft Office Suite (Word, Excel, PowerPoint)
• Available to work full-time Monday through Friday 8 hours, with at least 1 Saturday morning per month
• Must be dependable and able to work the required shifts
• Always maintain professional appearance and behavior
• Excellent verbal and written communication skills
• Attention to detail and the ability to multi-task
• Reliable transportation and valid drivers license is required
• Strong customer service skills and ability to work with all types of customers
• Must be a team player and willing to jump in to assist with any special projects, etc.

Responsibilities

• Provide outstanding customer service for our valuable customers.
• Open new consumer and business deposit accounts of all types.
• Process incoming returned checks and manage stop payments.
• Handle wire transfers and ACH-related tasks.
• Assist in the administration of the bank’s BSA program and compliance training.
• Prepare schedules and documents for audits.
• Assist branches with operational issues and eStatement processing.
• Support customers with account questions, online banking, and debit cards.

Skills

Customer service

Communication

Attention to detail

Team player

Dependable

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Job description

Hiawatha Bank & Trust is seeking a Deposit Specialist to join our team as the primary contact for customers, delivering outstanding service and handling daily deposit tasks.

The full-time role requires strong communication, attention to detail, and the ability to multi-task across processing deposits, account openings, ACH, wire transfers, and regulatory requirements, with competitive benefits and ongoing training.