Deposit Ops & Customer Experience Leader

Hy-Vee; Chariton (IA); On-site; USD 65,000 - 90,000; Full time

Job summary

Midwest Heritage Bank in Chariton, IA is seeking a Deposit Operations & Customer Care Manager to lead deposit operations and customer service teams, ensuring accurate processing, strong controls, and responsive branch support. You will coach staff, manage workflows, and uphold regulatory compliance while delivering a premier customer experience.

The role emphasizes leadership, process improvement, cross-department collaboration, and reliable problem solving to safeguard customer trust and bank

Qualifications

• Experience leading deposit operations and customer care teams.
• Strong knowledge of deposit products, payments, and reconciliations.
• Ability to coach, train, and evaluate staff.
• Proven problem solving and decision making.

Responsibilities

• Direct daily staffing and priorities across both departments.
• Oversee ACH, wire, debit card services, and dispute handling.
• Ensure timely processing and strong controls.
• Coordinate with other departments to resolve issues.
• Support audits and regulatory compliance.

Skills

Leadership

Customer service

Operational excellence

Regulatory compliance

Coaching and development

Process improvement

Job description

Midwest Heritage Bank in Chariton, IA is seeking a Deposit Operations & Customer Care Manager to lead deposit operations and customer service teams, ensuring accurate processing, strong controls, and responsive branch support. You will coach staff, manage workflows, and uphold regulatory compliance while delivering a premier customer experience.

The role emphasizes leadership, process improvement, cross-department collaboration, and reliable problem solving to safeguard customer trust and bank