Deposit Services Lead: Elevate Training & Operations

Arrow Financial Corporation; City of Glens Falls (NY); On-site; USD 29,000 - 37,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Retirement plans (401(k) and Pension)

Education and Tuition Reimbursement

Paid vacation and holidays

Job summary

Arrow Financial Corporation in Glens Falls, NY is seeking an experienced professional to lead Deposit Services, train staff, and ensure accurate processing and compliance. You will audit daily work, support branch operations, and help drive efficiency and customer service excellence.

The role emphasizes cross-training, procedure writing, and collaboration with management on audits and projects related to deposits and item processing.

Qualifications

• 4 years of experience in office management field, banking or related experience preferred.

Responsibilities

• Audit daily work to ensure accuracy and procedural compliance.
• Train and cross-train staff; write procedures for the Deposit Services team.
• Coordinate scheduling and coverage to ensure timely customer support.
• Identify and resolve errors; deliver consistent customer service.
• Research data for management reports and SOX controls.
• Ensure compliance with applicable laws and company policies.
• Process deposits and documentation with accuracy; review authorizations.

Skills

Attention to detail

Communication skills

Independent problem-solving

Operational efficiency

Team collaboration

Education

4 years of experience in office management field, banking or related experience preferred

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

PowerPoint

Job description

Arrow Financial Corporation in Glens Falls, NY is seeking an experienced professional to lead Deposit Services, train staff, and ensure accurate processing and compliance. You will audit daily work, support branch operations, and help drive efficiency and customer service excellence.

The role emphasizes cross-training, procedure writing, and collaboration with management on audits and projects related to deposits and item processing.