Deposit Quality Assurance Specialist

Live Oak Bank; Wilmington (NC); On-site; USD 27,000 - 44,000; Full time

Job summary

Live Oak Bank in Wilmington, NC, is hiring a Deposit Quality Assurance Associate to support compliance, risk, and governance within the Deposits team. The role involves monitoring operations, testing controls, and assisting with policy maintenance and audit readiness.

The ideal candidate has 3+ years in financial services focusing on deposits, customer service, or compliance, and a working knowledge of banking regulations.

Qualifications

• Bachelor's degree or equivalent industry experience
• 3+ years in financial services with a focus on deposit operations, customer service, or compliance
• Knowledge of banking regulations

Responsibilities

• Monitor reporting and critical areas of operations for accuracy, consistency, and compliance to mitigate regulatory and operational risk
• Conduct sampling and testing of operational workflows to ensure effectiveness of controls
• Assist with tracking, review, and execution of risk management strategies and key internal controls
• Conduct periodic reviews and assist with maintenance of written policies and procedures
• Collaborate and provide reporting and feedback to management pertaining to quality assurance assessments and process improvements
• Maintain current knowledge of business processes, regulations, and upcoming regulatory changes
• Assist with preparation and facilitation of audit and examinations
• Analyze and interpret data to monitor trends and root causes
• Partner with managers to proactively address issues
• Assist with testing and preparation for new products and services
• Possess deep understanding of business process and regulatory requirements
• Demonstrate attention to detail with a high degree of accuracy
• Display strong initiative with ability to meet deadlines and accomplish objectives with minimal supervision
• Demonstrate ownership of the quality assurance function within Deposits
• Exercise strong organizational, time management, interpersonal, communication, and critical thinking skills
• Maintain a high standard of regulatory awareness including BSA, AML, CIP, and OFAC

Skills

Regulatory knowledge

Analytical thinking

Attention to detail

Communication skills

Education

Bachelor's degree or equivalent

Job description

Live Oak Bank in Wilmington, NC, is hiring a Deposit Quality Assurance Associate to support compliance, risk, and governance within the Deposits team. The role involves monitoring operations, testing controls, and assisting with policy maintenance and audit readiness.

The ideal candidate has 3+ years in financial services focusing on deposits, customer service, or compliance, and a working knowledge of banking regulations.