Deposit Operations Specialist — Hybrid (Weekends/Evenings)

Goldman Sachs; Draper (UT); Hybrid; USD 45,000 - 60,000; Full time

Job summary

Goldman Sachs is seeking a Back Office Fulfillment Specialist in Draper, UT to assist with online retail deposit products. This position involves resolving customer inquiries, maintaining documentation, and adhering to compliance requirements. The ideal candidate will have at least 2 years of customer service experience and a basic understanding of banking operations.

The role is hybrid, requiring in-office attendance three days a week. Preferred qualifications include experience with deposit products and familiarity with case management tools.

Qualifications

• Minimum 2 years of customer service experience.
• Basic understanding of banking operations, including check payments, wires, and ACH.
• Self-motivated, detail-oriented, and flexible.
• Strong analytical, problem-solving, and organizational skills.

Responsibilities

• Resolve customer inquiries and back-office cases.
• Place outbound calls as needed.
• Receive, sort, and process incoming mail.
• Follow established procedures with a risk-mitigation mindset.
• Navigate multiple internal tools to research requests.
• Meet performance expectations across key metrics.
• Participate in projects for process improvement.
• Provide inbound call coverage when required.

Skills

Customer service experience

Detail-oriented

Analytical skills

Problem-solving

Organizational skills

Education

High School diploma

Job description

Goldman Sachs is seeking a Back Office Fulfillment Specialist in Draper, UT to assist with online retail deposit products. This position involves resolving customer inquiries, maintaining documentation, and adhering to compliance requirements. The ideal candidate will have at least 2 years of customer service experience and a basic understanding of banking operations.

The role is hybrid, requiring in-office attendance three days a week. Preferred qualifications include experience with deposit products and familiarity with case management tools.